Office Manager - Highlands Family Practice
Lancaster, PAFull-timeSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
UPMC is hiring a full-time Office Manager to support its Highlands Family Practice office in Lancaster. The role manages day-to-day clinical and administrative operations, including provider scheduling, operational processes, supplies, and equipment maintenance. It also supports the Director and works with staff and physicians to address issues and promote an organized, patient-friendly clinical environment.
Skills & qualifications
Skills
Qualifications
Full job description
Join our team of Life Changers!
UPMC is hiring a full-time Office Manager to support our Highlands Family Practice team/office in Lancaster.
Shift/Hours: Monday-Friday, 8:00am-4:30pm - No weekends or holidays!
Travel: Minimal travel (up to 10%) - May need to travel to other local locations to attend medical group meetings. *Manager will discuss further during interview process
Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
Serves as a key operational partner for the Center, ensuring the efficient and organized day-to-day management of clinical and administrative services. This role coordinates provider scheduling and templates, oversees operational processes, supports the Director with daily administrative functions, manages supply inventory and ordering, and facilitates equipment maintenance to promote a seamless experience for patients, providers, and staff.
Responsibilities:
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Anticipate scheduling issues when members of the staff are not scheduled.
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Coordinate and staff laser templates, ensuring that patients are properly scheduled.
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Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
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Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
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Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
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Order all supplies and services as needed for this practice.
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Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
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Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
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Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
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Provide and coordinate maintenance on all equipment used by the clinical staff of the department.
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Bachelor's Degree in Health Care or Business + 1 year healthcare or management experience
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OR Associate's Degree in Health Care or Business + 2 years of healthcare experience or 1 year of management experience
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OR High School Diploma +3 years healthcare experience or 1 year of management experience
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Previous clinical experience preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
How this job compares
Set against the 621 open Office Manager jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- US median$65–81K/yr189 salary ranges
- US median$24–27/hr98 hourly ranges
- Openings
- Olive Jobs lists 25 open Office Manager jobs in Pennsylvania and 621 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- UPMC (this employer)4 open
- Robert Half3 open
- Commonwealth of Pennsylvania2 open
- Experience
- Office Manager postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (390 postings).
- Education
- 36 of the 621 open Office Manager jobs (6%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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