Service Desk Associate
Remote · USJobSeen 1w agoSeen in employer's feed 1w ago
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New remote roles like this one, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Service Desk Associate provides remote IT service desk support to Sun Life U.S. business staff, including executives and remote employees across the country. The role triages and resolves first-level issues and requests, routes matters to Tier 2 or subject matter experts when appropriate, administers user accounts and application security, and assists with desktop hardware deployments or floor support when called upon.
Skills & qualifications
Skills
Qualifications
Full job description
JOB REQUIREMENTS: Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Primarily responsible for providing IT Service Desk remote support to all business staff members. This includes Executives, VPs, Directors, Managers and remote staff based across the US. Under limited supervision, will triage and provide first level support for Service Desk issues and requests, with an emphasis on prompt, first call resolution and proper routing to Tier 2 support or other subject matter expert when appropriate; administer user accounts and application security also, assist in deployments of desktop hardware or floor support when called upon. Preferred skills (heading) / Competences particulieres (titre) 3-4 years' experience with executive level and staff support. Technical proficiency in hardware and systems software, as well as experience installing hardware and software Written verbal and communication skills with both technical and non-technical audiences Apple experience (iPads, iOS, iPhones, MacBooks, etc.) A service-oriented attitude with... For full info follow application link. Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D933218ACDD243A2
How this job compares
Set against the 2,781 open IT Support jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- US median$71–98K/yr879 salary ranges
- US median$25–32/hr792 hourly ranges
- Openings
- Olive Jobs lists 81 open IT Support jobs in Wisconsin and 2,781 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Wisconsin
- TEKsystems9 open
- Faith Technologies, Inc.3 open
- Generac Power Systems3 open
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,919 postings).
- Education
- 277 of the 2,781 open IT Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.