B2B Operations Associate / Specialist (Korean English Bilingual)

Position Summary: The position requires strong experience in supply chain operations, logistics management, inventory control, import/export compliance, and ERP system operations. The ideal candidate possesses strong analytical, communication, and problem-solving skills with the ability to manage multiple priorities, support cross-functional collaboration, and drive operational efficiency in a customer-focused environment.

Role Description: Key responsibilities include managing customer demand forecasts and production planning activities, coordinating shipment schedules and logistics operations, overseeing import/export documentation and trade compliance processes, maintaining inventory accuracy and warehouse control, processing customer claims and SAP transactions, and ensuring timely execution of customer requirements through effective cross-functional collaboration and operational support.

Essential Duties & Responsibilities:

• Manage end-to-end B2B supply chain and customer operations, including order fulfillment, production planning, and logistics coordination within a fast-paced automotive manufacturing environment
• Lead cross-functional coordination among Sales, Production, Logistics, Quality, Warehouse, Technical, and overseas HQ teams to ensure seamless operational execution and customer support
• Manage customer demand forecasts and inventory planning activities to support JIT manufacturing requirements and on-time delivery performance
• Oversee shipment scheduling, transportation coordination, and logistics operations with freight forwarders, carriers, and 3PL providers to ensure supply chain efficiency and delivery accuracy
• Manage import/export operations, customs compliance, and international trade documentation, including USMCA Certificates of Origin, commercial invoices, packing lists, and customer-specific compliance requirements
• Monitor warehouse operations, inventory accuracy, cycle count activities, and material flow to support operational efficiency and inventory integrity
• Maintain customer portals, packaging specifications, shipment data, and operational records in accordance with customer and business requirements
• Investigate operational and customer-related issues and implement effective corrective actions to support continuous improvement and customer satisfaction
• Execute and manage SAP ERP operational transactions, including sales order processing, inventory control, customer claims, invoicing, debit/credit activities, cost tracking, and month-end closing
• Prepare operational reports and maintain accurate documentation using SAP, Microsoft Excel, and other reporting tools

Requirements

Qualifications: Listed below are the minimum and/or desired qualifications of the position including education, work experience and knowledge & skills that are required to perform satisfactorily in the position:

Education and Work Experience:

• Bachelor degree preferred
• Business operation, and/or logistics experience preferred.

Knowledge and Skills:

• Excellent verbal and written communication skills
• Computer literate (Word, Excel PowerPoint, Outlook) as well as familiarity with SAP
• Bilingual (English & Korean)
• Team works, good attitude, energetic
• Problem solving skills
• Organized, detail oriented, and ability to multi-task

Physical Demands:

• Position requires sitting at a desk working on a computer for at least 2/3 of time.
• Position requires minimal lifting up to 20 lbs.
• Position requires regular and reliable attendance.
• Position requires travel up to 10% of time.