Assistant General Manager - West Memphis AR

Salary Range $46,000.00 - $47,000.00 Salary/year

Job Shift All

Description

High-Energy Assistant General Manager – Valet & Guest Experience

Location: Southland Casino | West Memphis, AR

Pay: $46,000 – $47,000 / year (Salaried)

Position Type: Full-Time / All Shifts

Step Into the Spotlight: Lead the Action at Southland Casino!

Love high-energy environments, leading great teams, and being at the center of the action? Park Inc is looking for a dynamic, hands-on Assistant General Manager to lead our valet team at Southland Casino in West Memphis!

If you thrive on fast-paced hospitality, making people smile, and coaching a winning team, this is your stage. You won't just be managing parking—you’ll be setting the tone for every guest's entire casino experience.

Perks & Why You’ll Love Working Here

• Thriving Casino Energy: Work in one of the premier entertainment destinations in the region—no boring desk days!

• Career Growth: Fast-track your management career with direct operational leadership experience.

• Full Benefits Package: Health, dental, vision, and retirement options.

• Dynamic Team Culture: Lead, mentor, and build a fun, supportive team environment.

What You’ll Be Doing

• Lead the Front Line: Supervise, train, and inspire our valet crew to deliver 5-star customer service.

• Master the Operations: Manage shift schedules, ensure full coverage, and keep operations running smooth and fast.

• Be the Client & Guest Liaison: Work closely with casino leadership and handle guest interactions with grace and charm.

• Develop Talent: Coach, mentor, and retain top talent while building a culture of teamwork and safety.

• Keep Quality High: Perform fun "mystery shop" audits, review daily reports, and spot smart opportunities to make operations even better.

What Makes You a Great Fit?

• High energy, positive attitude, and a passion for customer service.

• Proven leadership experience in hospitality, valet, retail, or fast-paced team environments.

• Strong organizational skills with a flair for scheduling and problem-solving.

• Great communication skills and a team-first mindset.

Ready to Roll?

Apply today to join the Park Inc team at Southland Casino and take the wheel of your management career!

Qualifications

• Minimum of 3 years in a fast paced work environment, parking management preferred

• Experience managing a large workforce with a variety of roles and responsibilities

• Bachelor's degree or equivalent work experience preferred

• Excellent organizational, time management, and problem solving skills

• Excellent customer service skills with client focus, and an ability to work with all staff levels

• Excellent interpersonal and excellent written and verbal English communication skills

• Strong computer skills, including Microsoft Outlook, Word, and Excel

• Must be detailed oriented and able to make sound decisions withing assigned deadlines

• Ability to work outdoors with exposure to extreme weather conditions

• Must possess a valid drivers license at all times

• Must have at least 3 years driving history with a good driving record

• Must be able to drive a manual transmission (stick shift)

• This is a 7 day operation and some days we provide service 24 hours

• Must be willing and able to work nights, weekends, and holidays as needed

• Ability to stand for long periods of time as well as jog/run on a consistent basis