Supervisor, Client Operations

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Supervisor, Client Operations (Authorizations Lifecycle) oversees the daily execution of authorization intake and accuracy for a team of coordinators and specialists. This role ensures authorizations entering Salesforce—whether manually entered or received through automated processes—are accurate, timely, and verified before moving downstream to billing.

The Supervisor manages daily team priorities, serves as the front-line quality gate for authorization accuracy, executes established audit processes, and coaches the team to maintain consistent quality and turnaround standards.

Primary Responsibilities

• Supervise a team of authorization coordinators and specialists, assigning workloads, setting priorities, monitoring throughput, and ensuring established turnaround times and service levels are met.

• Oversee front-line quality control for authorization intake, reviewing entries for accuracy and resolving discrepancies involving hours, service codes, units, caps, and backdated authorizations.

• Conduct regular audits of manual and automated authorization entries, document findings, identify recurring error patterns, and drive appropriate corrections and coaching.

• Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding, reinforcing the impact of authorization accuracy on billing and downstream processes.

• Maintain dashboards and trackers for authorization accuracy, turnaround time, missed entries, workload, and audit findings, escalating trends or risks requiring Sr. Manager intervention.

This is a hybrid position, coming into the El Segundo office up to 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• 3+ years of experience in authorization processing, utilization management, or related healthcare operations.

• 1+ year of people leadership or team lead experience.

• Bachelor’s degree or equivalent practical experience.

• Experience with authorization entry, verification, or auditing in a high-volume environment preferred.

• Experience with Regional Center funding, home care, healthcare services, managed care, or other payor-facing operations preferred.

Skills

• Authorization processing, verification, and quality control

• Audit execution and continuous improvement

• Team leadership, coaching, and workload management

• Reporting, tracking, and strong Excel skills

• Salesforce and authorization-related systems aptitude

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [email protected]

• By Web: https://dcba.lacounty.gov/contact-us/

• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position: $70,000—$80,000 USD