Director of Human Resources

Director of Human Resources

Hillcrest Family Services

1 Positions

ID: 638047084

Posted On 10/20/2026

Job Overview

Responsibilities

As the Director of Human Resources , you will play a vital role in the growth of our organization as we enhance and expand the colleague experience. Initiative, coupled with an intense passion for people and culture and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Must possess values of integrity and humility, be independent, relational, growth-minded, organized, a critical thinker, and have a great understanding of how to collaborate with all business functions to elevate business performance and grow our team. As a member of the Senior Leadership team, this executive position is responsible for planning, directing, and coordinating the Hillcrest organization's human capital strategy, policies, and operations. This role will translate business priorities into talent and organizational strategies that strengthen performance, build organizational capability and position the business for continued growth. The Director will counsel senior leaders, lead through complex organization and employee matters and shape solutions across the organizational design and talent planning. Leadership effectiveness, employee engagement, and change management. The successful candidate will bring strong business acumen, sound judgement, and the ability to influence across a complexed and matrix organization.

In addition, you will:

• Direct and instruct the management staff in effective recruiting and interviewing techniques to ensure the hiring and retention of qualified and effective employees.

• Ensure that employees are developed and utilized to their maximum potential through the implementation, administration, and monitoring of all training programs.

• Monitor the employee performance appraisal programs to ensure reviews are timely.

• Direct and administer employee relations programs and activities such as employee recognition and service award ceremonies, social functions, and general meetings to maintain a positive employee relations climate.

• Ensure compliance with all state and federal laws, as well as regulations and court rulings, which pertain to Human Resources by reviewing current management, practices, implementing new procedures, and communicating any new requirements.

• Lead the development, implementation, and coordination of policies, procedures and programs covering critical HR initiatives including talent acquisition, compliance, performance management, team culture, compensation/incentive plans, and communications.

• Directly involved in high level talent acquisition including screening, interviewing, and onboarding for current and future leadership positions.

• Manage and enhance colleague benefits programs, including compensation, health insurance, retirement, and other benefit offerings. Responsible for ongoing evaluation of benefits and costs, preparing renewals, conducting annual audits, and ensuring compliance with all programs.

• Identify and recommend areas of improvement to internal standard operating procedures, including team restructuring and culture.

• Management anddevelopment of the HR department to provide the highest level of service to the rest of the organization.

• Champion the onboarding process, ensuring the process is up to date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision of the organization.

• Develop and execute strategies for internal development of managers and colleagues at all levels of the corporation including coaching, team culture, colleague engagement, empowerment, and continuous evaluation.

• Support departments in the development and delivery of strategic initiatives to fit with the overall business direction and enhance the colleague experience.

• Establish strategies for fostering company core values; Trustworthiness, Compassion for all, Collaboration, and Community Involved.

• Establish guidelines and procedures for the successful resolution of all conflicts, including appropriate disciplinary action if needed.

• Serve as a trusted strategic advisor to senior leaders, translating business priorities and organizational needs into forward-looking people and talent strategies.

• Develop a deep understanding of the supported businesses, operating models, and leadership priorities to anticipate talent, organizational, and workforce needs.

• Advise and coach senior leadership effectiveness, organizational dynamics, talent decisions, team performance, and complex employee matters.

• Perform all duties with the highest degree of professionalism, confidentiality, and discretion.

• Other duties as assigned.

Requirements

Education:

• Bachelor’s degree in Human Resources or a related field, or an equivalent combination of education and experience

Experience:

• Five to Seven years of experience in human resources, non-profit experience a plus

• Job experience or coursework relating to legal compliance

• Experience in a unionized environment is a plus

Knowledge/Skills:

• Skilled communicator; exceptional interpersonal and relationship-building skills and the ability to communicate effectively both verbally and in writing

• Skilled at project management; proven success working in a fast-paced environment and delivering against multiple work streams

• Fluent in change management strategies and best practice; proven success in implementing change across an organization

• Ability to deal effectively with all employees and employee representatives through patience, tact, and diplomacy to diffuse anger and collect accurate information and resolve conflicts.

• Thorough knowledge of Human Resources practices and procedures, as well as considerable knowledge of state and federal laws and regulations pertaining to Human Resources matters.

Licenses/Certifications:

• SPHR/PHR Certification preferred

• MandatoryReporterofChild/DependentAdultAbuseCertificationortheabilityto obtain within six (6) months of hire and every three (3) years thereafter required.

Licenses/Certifications:

• People-person who takes pride and pleasure in developing talent and creating engaging workplace cultures and environments for staff at all levels and from varied backgrounds

• Team player who enjoys building, creating, and executing new strategies

• Trustworthy in managing sensitive situations and information; you are discrete, professional, and possess excellent judgment

• Collaborative; you enjoy gathering input to create innovative shared solutions that meet the needs of the organization

• Detail-oriented and compliance-minded

• Comfort with the uncertain; you are motivated to move forward, make decisions, and finalize details quickly once information is available

• Committed to equitable and inclusive practices in all phases of your work

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)

• Dental insurance

• Vision insurance

• 401(k) with profit sharing and employer match

• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)

• 10 paid holidays

• 80 hours sick time

• 2 wellness days

• Staff development and training

• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans

• Employer paid CEU's through Relias

• PerkSpot- employee discount program

• Employee assistance program

• Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

*COVID-19 Vaccination Not Required

Primary Contact

315333

Human Resources

,

563-557-8211

Phone

Phone

Phone

563-207-5051

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Environmental/Quality Assurance/Safety

Graphic Design/Social Media

Human and Social Services

Human Resources

Information Technology/Telecommunications

Management/Executive

Retail Sales

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1066

Job REQ #

638047084

# Positions

1

Start Date

20261020

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: Meeting people as they are today; Guiding them to where they want and need to be tomorrow. Help for today, Hope for tomorrow