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Qdigi | Area Service Manager

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Location not statedJobNo compensation foundPosted 1w agoChecked 1w ago
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At a glance

Compensation
No compensation found
Location
Location not stated
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Digicare Services is the leading after‑sales services provider for handheld products, consumer electronics and durables, offering global customer experience and aiming to improve lives through its vision and services.

Skills & qualifications

RequiredNice to have

Skills

Stakeholder ManagementAuditingTeam LeadershipVendor ManagementMicrosoft OfficeService OperationsAfter‑Sales ProcessesCommunicationData ReportingAuditsASP ManagementMS OfficeService Management Tools/CRMs

Qualifications

Bachelor’s Degree10 - 15 Years of Experience in After‑Sales Service Management

Full job description

Company Overview:

Digicare Services is the leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including Air conditioners, Washing machines, Refrigerators, LED/LCD TVs etcetera.

Our vision is to be a global company that provides world-class customer experience while continuously working towards creating better lives.

Website: www.digicare.com

Roles and Responsibilities:

  • ASP Identification & Onboarding:• Identify, evaluate, and onboard new Authorized Service Providers (ASPs) as per regional requirements.

  • ASP Network Management:• Effectively manage the ASP network through onboarding, regular training, audits, and timely claim processing.

  • KPI Achievement:• Monitor and drive key performance indicators (KPIs) such as TAT (Turnaround Time), CSAT (Customer Satisfaction), FTR (First Time Resolution), etc.

  • Training & Compliance:• Conduct training sessions and ensure ASPs adhere to brand processes and standard operating procedures (SOPs).

  • Defective Parts Return:• Ensure 100% return of defective or unused parts to Qdigi/OEM warehouses within agreed timelines.

  • Inventory Control & Audits:• Conduct monthly audits at each service location, sign off inventory, and report back to the Head Office.

  • Revenue & Collection Initiatives:• Drive extended warranty (EW) sales, accessory sales, and Out-of-Warranty (OoW) collections through ASPs.

  • Retail Store Engagement:• Make regular visits to brand retail stores, build strong relationships with store teams, and share consolidated reports with Key Account Managers (KAMs).

Desired candidate profile:

  • Strong knowledge of service operations and after-sales processes
  • Excellent communication and stakeholder management skills
  • Analytical mindset with proficiency in data reporting and audits
  • Team leadership and ASP/vendor management experience
  • Proficient in MS Office and service management tools/CRMs

Qualification

  • Bachelor’s degree
  • 10 - 15 years of experience in after-sales service management, preferably in electronics/telecom/consumer durables

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