Manager Modern Retailing and NDC Tech

Position Summary: The Manager, Modern Retailing and New Distribution Capability (NDC) Technology, is responsible for leading the product management, delivery, and ongoing evolution of JetBlue's airline retailing technology platforms focused on airline distribution and indirect channels. Reporting to the Senior Manager, Commercial Technology, this role owns the technology roadmap for JetBlue's NDC platform and Offer capabilities while partnering across Technology and Commercial organizations to deliver modern retailing solutions that enhance the customer experience, expand distribution capabilities and support JetBlue's commercial strategy.This role leads a specialized team responsible for product management, platform support, operational excellence, and continuous improvement of JetBlue's NDC and modern retailing technology ecosystem. Working closely with Commercial and Crewmember Technology, Engineering, Enterprise Architecture, Revenue Management, Sales and Distribution, Digital, Customer Support, and strategic external technology partners, the Manager ensures retailing capabilities are delivered reliably while helping shape JetBlue's long-term evolution toward Offer, Order, Settle, and Deliver (OOSD) capabilities and modern airline retailing. Essential Responsibilities: * Own the technology product roadmap, lifecycle, and continuous improvement of JetBlue's NDC platform and supporting Offer capabilities. * Lead the planning, prioritization, and successful delivery of retailing technology initiatives in partnership with Engineering teams and business stakeholders. * Partner with Commercial, Revenue Management, Sales, Digital, Customer Support, and other Technology teams to understand business needs, define product priorities, and deliver scalable technology solutions. * Ensure the successful implementation, operational stability, and ongoing enhancement of NDC capabilities, supporting JetBlue's retailing and distribution objectives and adoption. * Drive continuous improvement of Offer management capabilities, including merchandising, ancillary retailing, distribution, servicing capabilities and partner enablement. * Contribute to JetBlue's long-term retailing strategy by helping define technology roadmaps supporting future Offer Management, Order Management, and broader OOSD capabilities as the industry continues to evolve. * Partner with airline distribution partners, technology partners, and commercial stakeholders to support partner onboarding, certification, implementation, testing, and production readiness for NDC-enabled capabilities. * Build strong working relationships with strategic technology partners, providing day-to-day product leadership, governance, and domain expertise to support successful solution delivery. * Lead technology discovery, requirements definition, backlog prioritization, and release planning for NDC retailing technology products. * Partner with Enterprise Architecture to align retailing technology solutions with enterprise technology standards, API strategies, integration patterns, cloud architecture, and long-term architectural direction. * Build strong working relationships with strategic technology business partners, providing day-to-day product leadership and domain expertise to support successful solution delivery. * Establish and monitor product health metrics, operational performance, platform adoption, and key business outcomes to identify opportunities for continuous improvement. * Lead incident response, production support, root cause analysis, and operational improvement efforts for supported retailing platforms. * Ensure technology solutions meet security, compliance, availability, and operational support requirements. * Lead, coach, and develop a high-performing team responsible for product management and operational support of JetBlue's modern retailing technology platforms. * Foster a collaborative, customer-focused, and co