Client Service I Representative Mailroom

Client Service I Representative- MailroomLocationUS-NY-New YorkCompanyCanon U.S.A., Inc.Requisition ID34677CategoryOffice ServicesPosition TypeFull-TimeWorkstyleFull-Time On SiteAbout the RoleResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.Your ImpactMain Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.- Site responsibility and location of coverage may change based on client and/or division needs.Mail/Courier Services:-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).-Researches and routes unidentified and generic mail.-Receives, logs, delivers and tracks messenger items.-Responds to customer requests.-Performs routine upkeep of equipment.-Records and tracks customer inquiries and fulfillment of requests.About You: The Skills & Expertise You BringPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.- Basic computer skills/technical knowledge.- Ability to work OT as needed.- Ability to lift up to 50lbs.- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.- Ability to multitask and prioritize in order to meet deadlines.- Good customer service and communication skills.- Ability to work with minimal supervision.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.Company OverviewAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover