Operations Support Specialist
Helena, MTFull-time$37–46K/yrSeen 4 days agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
Montana State Fund seeks an Operations Support Specialist to support accurate intake of First Reports of Injury, provide administrative support, and serve as a professional first point of contact for visitors and callers. The role includes claim data entry, coverage verification and routing, reception, and operational coordination. It requires on-site presence in the Helena office and a high school diploma or GED plus related experience, or an associate’s degree.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Minimum Education Required
High School Diploma
Compensation
$17.88 - $22.31 / yearly
Hours Per Week
40
Number Of Positions
1
Job Description
About the Job:
Montana State Fund (MSF) is seeking an Operations Support Specialist who plays a critical role in ensuring both operational efficiency and an exceptional customer experience. In this position, you will support the timely and accurate intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.
Key responsibilities include:
-Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system, gather missing details from customers, and maintain clear documentation for downstream claim review and investigation.
-Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine appropriate claim routing, and follow special handling instructions when required.
-Front Desk Customer Support: Provide professional, friendly first‑point‑of‑contact service; maintain consistent reception coverage; and uphold building security protocols while supporting visitors and callers.
-Operations & Administrative Support: Coordinate travel arrangements, manage purchasing and supply inventory, assist with departmental education and certification tracking, schedule meetings, and support internal and external events.
About You:
To find success and satisfaction in this role, candidates will possess the following traits:
-Enjoys being part of a supportive, customer‑centered team and takes satisfaction in creating organized, reliable processes.
-Approaches information gathering and data entry with accuracy, thoroughness, and curiosity, seeking clarity when details are incomplete or ambiguous.
-Communicates clearly and professionally with policyholders, injured employees, colleagues, and visitors, ensuring interactions are helpful and respectful.
-Stays composed when juggling multiple requests, adapting to shifting priorities while maintaining attention to detail.
-Brings good judgment, discretion, and professionalism to front‑desk responsibilities, customer interactions, and operational processes.
-Is dependable, collaborative, and motivated by helping employees and customers navigate their needs with confidence and ease.
At Montana State Fund, how we do our jobs matters to us as much as what we do. To support our customer-centered workplace, successful candidates are team players who possess:
Customer and growth mindset
Empathy
Accountability
Adaptability
Resiliency
Communication skills
Minimum Qualifications:
Minimum Qualifications
Required:
-High school diploma or GED plus 2 years related experience, OR
-Associate’s degree
Preferred:
-Bachelor’s Degree
About Montana State Fund
Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans.
Six values guide us in our day-to-day work:
Do what’s right
Deliver with heart
Focus on what matters
Succeed together
Find a better way
Take the long view
Job location:
This position requires on-site presence in the Helena, MT office.
Compensation and Benefits:
Starting salary for this non-exempt position begins at $37,200 – $46,400 per year ($17.88 - $22.31/ hour)
Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:
Comprehensive health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
Flexible spending accounts for dependent care and medical expenses.
Public employees’ retirement plan tax-deferred contributions with a generous employer match.
Optional 457(b) deferred compensation to further increase retirement savings.
Higher education reimbursement and other training and development programs.
Robust personal leave, paid holidays, and extended leave.
This posting is scheduled to close on November 15, 2026. If a sufficient number of qualified applications are received, this posting may close early. Apply today!
Is this a registered apprenticeship?
False
Place of Work
On-site
Requisition ID
119
Job Type
Full Time
How this job compares
Set against the 5,434 open Administrative Support jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$37–46K/yr
- US median$55–74K/yr723 salary ranges
This range's midpoint, $42K, is 34% below the US median midpoint ($63K) — in the lowest quarter of Administrative Support salary ranges across the US.
- Openings
- Olive Jobs lists 31 open Administrative Support jobs in Montana and 5,434 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Montana
- Logan Health5 open
- Bozeman Health4 open
- H&R Block4 open
- Experience
- This posting asks for at least 2 years of experience; Administrative Support postings that state a minimum ask for 2 years at the median (2,053 postings).
- Education
- 145 of the 5,434 open Administrative Support jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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