PRODUCT DEVELOPMENT OFFICER - DIGITAL TRANSFORMATION & INNOVATION DEPT - FIRSTBANK PR

Product Management Officer

Digital Transformation & Innovation

FirstBank PR

Our Company

AtFirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Commercial Banking Strategy Product Officer is a collaborative role with a user-centric mindset that leads the vision, product planning, product management, and go-to-market strategies for FirstBank's commercial deposits/transactional digital channels. In charge of creating commercial banking product and service initiatives that can increase the Banks’ profitability, as well as build customer satisfaction and brand loyalty.

The Product Officer uses his/her abilities to successfully build trust, partner and achieve consensus among a wide range of internal business partners and instill passion for user experience across the company. It is a hands-on product/channel management position that works across the entire product lifecycle from product-market fit, customer experience design, implementation, go-to-market deliver, performance measurement, customer adoption and post launch support.

This role requires building key relationships and having constant interactions across multiple departments and business units throughout FirstBank as well as internal and external vendors and service providers to ensure successful approvals and implementations of innovative solutions for the Banks’ commercial client base.

This role requires a constant sense of urgency dictated by a rapidly evolving competitive landscape as well as a structured thinker who helps advance innovation, design and execution of FirstBank's commercial digital banking products/services strategies.

What You’ll Need to Succeed

• Works closely with management and appropriate business units in the execution of strategic plans to enhance and manage FirstBank’s commercial banking products and services.

• Participates in the concept design and implementation of new commercial deposit services that will support and enhance the Bank’s business goals

• Monitors FirstBank’s commercial deposit banking products and transactional services as well as other relevant items such as sales, fee income and account specific transactions

• Maintains documented competitive, market and commercial customer needs analysis.

• Executes on-time and project management skills to complete projects in a timely manner.

• Assists in coordinating with all areas necessary to bring the products/services into market.

• Supports in the implementation of the Commercial Banking Strategy and its business plans to ensure FirstBank’s maximization and integration of all commercial electronic and physical service channels.

• Prepares Business Cases (BCs) and Business Requirements Documents (BRDs) to present in various forums and/or committees to obtain management approval.

• Assists and supports in the preparation or updates to Product Programs (or Product MEMOs) to receive internal regulatory/risk/compliance approval.

• Assists and supports in the development, enhancement, and drives implementation of tools to track and manage product performance

• Track key performance indicators and provide actionable insights to continuously improve Commercial Banking channels’ performance and profitability.

• Assists and supports in the product development process and work in partnership with internal stakeholders/vendors across product development, sales, marketing, credit, legal, finance, risk, compliance, operations and executive management to translate commercial customer and business needs into a product strategy that ensures FirstBank to maintain a competitive market position.

• Supports the Project Management Office (PMO) in the process of preparing detailed project plans for the implementation of Commercial Banking solutions.

• Assists in the gathering of requirements for related projects, enhancements and modifications.

• Gathers and analyzes data in support of business cases, proposed projects, product programs and systems requirements.

• Participates and supports UIT and UAT testing.

• Maintains all project documentation, including requirements, product specifications, test plans, release notes and purchase orders, among others.

• Documents and follows through Systems Change Requests (SCRs) processes for any upgrades, performance or production issues related to electronic banking applications.

• Assist and support in the efforts of developing a strategy to implement and sell a product involving planning and assisting in the development, marketing and distribution of a new commercial product or service.

• Assist and support in the development and execution of marketing plans for Commercial Deposits/Transactional Banking products and services

• Works closely with vendors, management and other departments regarding policy, compliance, risk, fraud prevention, customer service, branding, and technology to ensure business as usual as well as projects are managed within FirstBank’s policies and practices.

• Ensures service levels are met by monitoring applicable metrics which determine that operating efficiencies are within established standards and that all tasks are completed within prescribed time limits.

• Assists with product and service development through ongoing on-the-job training, technical training and developmental courses both internal and external.

• Assists and supports in the management of projects and initiatives as assigned by utilizing all available tools to ensure timely completion within established budgetary guidelines.

• Excellent communications skills and proven ability to communicate effectively with multiple levels of internal management.

• Ability to identify opportunities, quickly understand complex operational problems, and define operational improvements across the organization

• Performs other duties as required, may manage other products/channels beyond those within Commercial Banking, and demonstrates initiative in decision-making.

Competencies

• Fully bilingual; excellent written, oral, and presentation skills, both in Spanish and English

• Excellent interpersonal communication, problem-solving skills, documentation and control procedures implementation.

• Advanced computer knowledge in the use of Microsoft Office and related banking systems

• Available to work holidays, weekends and flexible schedules

• Ability to work under pressure, with changing priorities, meets established deadlines, solve complex problems and design accurate solutions.

• Analytic thinking capacity

• Supervisory Skills

• Problem solving skills

• Must be able to organize, plan, coordinate, execute, monitor and evaluate multiple priorities

• Product management and project management skills

• Banking products, services, operational, and regulatory knowledge

• Must be able to work in a team oriented, highly demanding, and fast paced environment

What You’ll Need

• Bachelor's Degree in Business Administration, Marketing, Finance or Accounting required

• 3-4 years Combined experience in any of the following areas:

• • Finance or Accounting
• • Commercial Electronic Banking
• • Commercial Banking products and services
• • Commercial Deposits
• • Small Business Lending
• • Regulatory/Compliance/Risk Management
• • Product Management
• • Project Management
• • Marketing Management
• • Legal Contracts Review

Disclaimer: The above statements describe the general nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all duties or responsibilities.

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