Business Systems Analyst Lead

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Role Overview

The Business Systems Analyst Lead provides ongoing support for an assigned set of systems/technologies (e.g. data mapping, configuration, queries). Serves as a SME for all components of a major system, understanding how the information is used and how the system(s) may need to be adapted to changes in business processes.

Work Arrangement

• This is a hybrid, office based position working in our Ellis Preserve office located in Newtown Square, PA. Office days are Tuesday / Wednesday / Thursdya; Remote days are Monday / FridayResponsibilities

Responsibilities

• Participates in estimation efforts to formulate and define the scope of IS team deliverables

• May lead teams that provide production support for internally developed and vendor developed applications

• Facilitate workshops, discovery sessions, and requirements gathering meetings

• Translate business needs into detailed functional specifications, user stories, process flows, and solution designs

• Act as a trusted advisor to business leaders and provide recommendations for process improvements and system optimization

• Participates in the change management process playing a lead role as needed

• Leverage industry knowledge and client relationships to assess the business implications of project(s) to current and future business environment and to identify new business opportunities

• Provides proactive consulting support to an area of the business, leading the planning effort for how technology will support the business’ strategic objective

• Resolves conflicting/competing needs from different areas of the business, tactfully, and in a way that satisfies all parties

• Conducts complete diagnosis of most business problems, factoring in a strong understanding of the business processes and anticipating implementation obstacles

• Provides mentorship, guidance, and technical knowledge to more junior team members

• Leads efforts to define functional requirements and design innovative solutions to complex business and technology problems

• Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors

• Conducts complete diagnosis of most business problems, factoring in a strong understanding of the business processes and anticipating implementation obstacles

• Capable of helping user clarify, develop, and plan for their current and future technology needs

• Assigns work to others

• May lead team members to provide production or systems support

• Provides time/resource estimates for assigned projects

• Recommends investments in new tools or the adoption of new processes/methodologies

• Advises management on budgetary issues and negotiates a successful resolution

• Contributes to strategic growth plans for the organization (RFP, etc.)

Education and Experience

• Bachelor’s degree in computer science or equivalent years of relevant work experience

• Experience working with fast pace AI projects including building new solutions leveraging Copilot and or Claude

• Apply hands-on experience with Microsoft Copilot, Azure AI, Power Platform/Power Automate, or similar AI platforms to improve BSA productivity, requirements analysis, documentation, and business processes

• Lead AI use-case discovery and assessment, evaluating business value, feasibility, data readiness, security, privacy, and responsible AI considerations before implementation

• At least eight (8)+ years of relevant experience required

• Experience in healthcare administration or a healthcare environment preferred

• Serves as subject matter expert within IS on the work processes for assigned area(s) of the business including how systems are used, how information flows, how decisions are made, the future roadmap(s), and how the systems may need to be adapted to changes in the business, etc.

• Possesses advanced expertise in requirements elicitation via interviewing and workshop facilitation and requirements determination using structured techniques for documentation, analysis

• Can define/manage scope and business expectations, requirements change management and traceability

• Can develop and communicate a vision for project/ system, providing thought leadership

• Possesses expert understanding of the applications environments and the project life cycle, processes, and methodologies

• Possesses working knowledge of the strategic plans/initiatives of various business units, and/or can quickly come up to speed on the strategies and critical success factors for a business unit

• Understands the business impact of different solutions, and can assess and communicate the tradeoffs between business needs, technology requirements, costs, and risk

• Maintains an understanding of business plans and strategies of competitors and of industry in general

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

As a company, we support internal diversity through:

Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.