Account Executive - Strategic

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Job Description

As a Account Executive - Strategic, you will play a key role in driving growth and closing complex sales deals within your territory. You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers. We’re looking for someone who is curious, collaborative, and motivated to create real impact for customers. What you'll do:

• Engage, Discover & Drive Results: Execute territory strategies to win new enterprise business, broaden market presence, and consistently exceed growth targets in an aligned territory.

• Execute the Sales Process: Lead the full sales cycle from prospecting to negotiation and closure, ensuring results while surpassing revenue goals.

• Articulate Value: Build trusted relationships with C-level executives by understanding diverse business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations. Represent Freshworks with confidence by staying informed on competitive dynamics and product innovation.

• Learn & Collaborate: Partner with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences. Share expertise through mentoring and coaching to uplift colleagues and strengthen team performance.

• Hunt & Prospect: Develop and manage a robust, high-quality pipeline with accurate forecasting and complete opportunity tracking. Travel as required to engage with customers in person, foster meaningful connections, and represent Freshworks with authenticity and purpose.

Qualifications

• Experience that counts: 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts, with a strong track record of consistently meeting or exceeding revenue goals.

• Strategic mindset: Proven ability to navigate complex, medium-to-long enterprise sales cycles, foster trusted relationships with both technical and executive stakeholders, and deliver measurable business outcomes.

• Revenue focused: Skilled in prospecting, pipeline management, and accurate forecasting, ensuring a consistent flow of opportunities and predictable results.

• Domain knowledge: Strong solution-selling skills with the ability to listen, understand diverse customer challenges, and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that enhance productivity, engagement, and ROI.

• Strong communicator: Collaborative and analytical, with a customer-first mindset and the ability to partner across teams and use insights to drive sustainable growth.

Additional Information

The annual base salary range for this position is $127,800 — $183,655 USD + Variable Compensation

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.