Administrative Specialist III
State University, ARJobSeen 3 days agoSeen in employer's feed 3 days ago
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Job overview
The Administrative Specialist III provides departmental staff support and responds to inquiries from students, staff, and external partners. In the Financial Aid office, the role handles clerical and visitor support, helps students navigate financial aid processes, communicates eligibility and verification needs, and responds to inquiries. The position follows applicable laws and institutional policies and requires the formal education equivalent of a high school diploma.
Skills & qualifications
Skills
Qualifications
Full job description
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4885726 ::: section ::: {tabindex="0"} Position Summary: The Administrative Specialist III is responsible for providing departmental staff support, responding to inquiries from students, staff or external partners. In addition to supporting departmental outreach and engagement efforts. This position is governed by state and federal laws and agency/institution policy. ::: ::: ::: section ::: {tabindex="0"} Duties & Responsibilities: - Performs secretarial and clerical duties associated with the Financial Aid office, including acknowledging and greeting all students and visitors, answering a multi-line telephone, managing and directing students and phone traffic. - Maintains the security and confidentiality of all records in accordance with FERPA. - Monitors and controls the wait time of students and other visitors through the check-in system. - Helping students navigate financial aid portals or complete forms. - Communicating aid eligibility and verification needs with students. Assisting students in collecting documents needed for financial aid and verifications. Working with students to clear blockers if able. - Responding to student inquiries and directing them to appropriate resources. - Monitor the Financial Aid email account and respond to all inquiries. - Perform related/other duties as required ::: ::: ::: section ::: {tabindex="0"} Knowledge/Skills/Abilities: Working knowledge of Banner information system.\ Knowledge of designated data system functions.\ Knowledge of record management systems and retention policies and procedures.\ Knowledge of federal laws and regulations and state directives, policies, and procedures surrounding privacy and record maintenance.\ Ability to analyze, evaluate, and recommend new or revised records systems flow. ::: ::: ::: section ::: {tabindex="0"} General Days/Hours: Monday - Friday\ 8:00 a.m. - 5:00 p.m.\ Additional hours as requested and/or needed\ Regular and reliable attendance ::: ::: ::: section ::: {tabindex="0"} Other: Please note: all position postings close at 12:00 A.M. CST on the position closing date\ \ Assists students, parents, staff, faculty, student loan guarantee foundations, and lenders ::: ::: ::: section ::: {tabindex="0"} Minimum Qualifications: The formal education equivalent of a High School Diploma ::: :::
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