Business Operations Analyst

Company Description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Manage, monitor and provide Q/A on all solutions running in the District
• Create reports based on needs of product and/or operational departments
• Internal reporting (i.e. status and analytical reports)
• Help quantify the productivity results of each solution or tool created
• Mapping processes using available tools
• Develop and provide technical training for operational staff
• Data analysis
• Expeditors system tools (i.e. Branch exp.o, Report Scheduler, etc.)
• Assist operations with data requirements needed to perform their daily tasks
• Maintain project ticketing system capturing status, timeliness, priorities and future projects and be able to provide this update to the reporting structure for this position
• Incorporate new technologies and technical advancements within operational training
• Collaborate with other BPAs on best practices and technology solutions
• Develop and share AI (Copilot) solutions within the district

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications

• Expeditors Product and Service knowledge.
• More than 2 years of experience within operations preferred
• Strong leadership skills
• Self-management and project management skills
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques
• Prior experience leading communication, public speaking and training
• Effective interpersonal skills, with ability to relate to employees at all levels
• Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint and Visio

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Base Pay Range $55,000-$70,000 annually, based on experience

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.