CNO and VP Patient Care Services, Ambulatory

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Job Description Summary:

Reporting directly to the Senior Vice President & Chief Nurse Executive and maintaining a matrix reporting relationship to the Senior Vice President & President of OhioHealth Physician Group (OPG), the Ambulatory Chief Nursing Officer (Ambulatory CNO) serves as the senior nursing executive responsible for ambulatory nursing practice across OhioHealth. The Ambulatory CNO provides strategic, operational, and clinical leadership for ambulatory nursing, ensuring the delivery of safe, high-quality, patient-centered care across all outpatient settings. The role is accountable for developing and executing the enterprise ambulatory nursing strategy; advancing professional nursing practice; improving quality, safety, workforce performance, and patient experience; and driving standardization and innovation across ambulatory services.

The Ambulatory CNO partners closely with physician, operational, and administrative leaders throughout OhioHealth to achieve shared goals related to access, care coordination, workforce sustainability, patient outcomes, and value-based care. The position operates within a highly matrixed environment and serves as a key member of both the nursing and ambulatory leadership teams.

Responsibilities And Duties:

Enterprise Ambulatory Nursing Leadership

Serve as the executive leader for ambulatory nursing across OhioHealth, establishing the vision, strategy, priorities, and standards for ambulatory nursing practice.

Develop and execute a comprehensive ambulatory nursing strategic plan aligned with OhioHealth and OPG strategic objectives.

Foster a culture of excellence, accountability, innovation, collaboration, inclusion, and continuous improvement.

Translate organizational strategy into measurable nursing and operational outcomes.

Design team-based models that allow medical-assistants, LPNs, RNs, and other clinical roles to work at the top of education, licensure, and competency.

Clinical Quality, Safety, and Professional Practice

Establish and maintain systemwide ambulatory nursing standards, policies, procedures, and clinical practice expectations.

Ensure compliance with all applicable state, federal, accreditation, and regulatory requirements.

Lead efforts to improve patient safety, clinical quality, reliability, and care outcomes across ambulatory settings.

Advance evidence-based nursing practice and support implementation of best practices and clinical innovations.

Serve as the senior nursing advisor for ambulatory quality, safety, and risk-reduction initiatives.

Workforce Strategy and Nursing Operations

Develop and oversee ambulatory nursing workforce strategies, including recruitment, retention, engagement, succession planning, professional development, and leadership development.

Establish enterprise staffing models, role standardization, competency frameworks, and workforce optimization strategies.

Partner with operational leaders to ensure appropriate staffing, resource allocation, and workforce sustainability.

Create and promote an attractive professional practice environment that supports employee engagement and career growth.

Shared Accountability for Ambulatory Performance

• In partnership with physician and operational leaders, the Ambulatory CNO shares accountability for:

Patient access and care coordination.

Patient experience and consumer engagement.

Workforce productivity and efficiency.

Clinical quality and safety outcomes.

Value-based care performance.

Care model transformation and innovation.

Financial stewardship and labor performance.

• The Ambulatory CNO will utilize data-driven decision making and performance management processes to identify opportunities, monitor results, and accelerate improvement efforts.

Ambulatory Service and Program Leadership

• Provide executive oversight for centralized ambulatory nursing functions, including but not limited to nursing quality and safety, clinical practice standardization, workforce planning, patient care advice services, nursing competencies, and professional development.

• Provide nursing leadership and clinical practice oversight for ambulatory departments and care settings across OhioHealth.

• Provide executive oversight for nursing practice within Urgent Care and partner with physician and operational leaders to achieve quality, access, workforce, patient experience, and growth objectives.

• Lead multidisciplinary teams in the design and implementation of systemwide ambulatory initiatives.

Physician and Operational Partnership

• Partner with service line physician leaders, operational executives, and administrative leaders to improve access, care delivery, patient outcomes, and operational performance.

• Operate through a physician, nursing, and administrative leadership model that promotes shared decision making and accountability.

• Build and maintain strong relationships across OhioHealth to facilitate collaboration, alignment, and successful change management.

Technology, Analytics, and Innovation

• Leverage healthcare technology, digital tools, and clinical information systems to improve care delivery and workforce effectiveness.

• Establish and monitor enterprise ambulatory nursing performance metrics and dashboards.

• Utilize analytics to identify trends, opportunities, risks, and improvement priorities.

• Drive innovation and transformation initiatives that improve clinical, operational, and financial performance.

DECISION RIGHTS AND AUTHORITY

The Ambulatory CNO has authority to:

• Establish systemwide ambulatory nursing standards and clinical practice expectations.

• Approve ambulatory nursing competency and professional practice frameworks.

• Recommend and oversee ambulatory nursing staffing and workforce strategies.

• Lead corrective action planning for significant nursing quality, safety, and compliance concerns.

• Participate in selection, development, and performance evaluation of ambulatory nursing leaders.

• Recommend ambulatory nursing capital, technology, and workforce investments.

• Escalate unresolved patient safety, quality, and workforce risks to executive leadership.

Minimum Qualifications:

Master's Degree (Required)

Additional Job Description:

MINIMUM QUALIFICATIONS

• Bachelor of Science in Nursing.

• Master's degree in Nursing, Healthcare Administration, Business Administration, or related field.

• Current Ohio Registered Nurse licensure.

• Minimum of ten years of progressively responsible in nursing leadership experience.

• Minimum of three years of senior executive level nursing role.

• Demonstrated success leading complex, multisite ambulatory healthcare organizations.

• Proven ability to partner effectively with physicians and operational leaders to achieve organizational objectives.

• Experience developing and executing strategic plans, workforce strategies, and budgetary plans.

• Experience leading large-scale change management and performance improvement initiatives.

SPECIALIZED KNOWLEDGE

DESIRED ATTRIBUTES

• Doctoral degree in nursing, business, healthcare administration, or related discipline.

• Nurse executive certification such as CENP or NEA-BC

• Experience leading enterprise ambulatory nursing operations within an integrated health system.

• Experience with value-based care models, population health strategies, and ambulatory transformation initiatives.

BEHAVIORAL COMPETENCIES

Leadership Competencies (https://ohesource.ohiohealth.com/oheducation/Pages/Leadership-competencies.aspx)

INFORMATION SECURITY

• Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).

• Ensures privacy and security of information entrusted to their care.

• Uses company business assets and information resources for management-approved purposes only.

• Adheres to all information privacy and security policies, procedures, standards, and guidelines.

• Promptly reports information security incidents to the OhioHealth Information Security Officer.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Ohiohealth Administration

Join us!

... if your passion is to work in a caring environment

... if you believe that learning is a life-long process

... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment