Customer Support Specialist - The Toro Company

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Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

The Customer Support Specialist is a key contributor within Toro’s customer support and supply chain organization, helping deliver an exceptional customer experience by managing domestic whole goods orders from entry through shipment. This role partners with customers and cross-functional teams to resolve issues, communicate order status, support on-time delivery, and drive continuous improvement. Success in this position requires strong problem-solving skills, attention to detail, a customer-first mindset, and a passion for learning and developing expertise in order management, supply chain operations, and customer service.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Manage customer orders from entry through shipment and invoicing, with a focus on domestic whole goods.

• Coordinate product availability, allocation, delivery timing, and shipment consolidation to support customer and division shipping goals.

• Communicate clear, timely order status and ETA information to distributors, dealers, sales teams, and internal partners.· Partner with Sales, Marketing, Inventory Planning, Distribution Centers, Credit, Transportation, and other teams to resolve order and delivery needs.

• Research and resolve order issues in SAP, including holds, product configuration questions, inventory constraints, delivery blocks, and warehouse processing exceptions.

• Identify risks that could delay shipment, escalate when needed, and recommend practical actions to improve the customer outcome.

• Maintain accurate account notes, order records, shared inboxes, procedures, and customer communications.· Support continuous improvement projects using LEAN principles, data, and root-cause problem solving.

• Provide management with clear updates on order activity, shipment results, recurring issues, and improvement opportunities.

• All other tasks and projects as assigned

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

• 0-2 years of related experience.

• Bachelor’s degree in supply chain, logistics, business, operations, communications, or a related field.

• Excellent verbal and written communication skills to effectively communicate.

• Ability to organize, assemble, and arrange resources to meet goals.

• Skilled data entry and system navigation skills.

• Ability to maintain composure during stressful situations, remaining focused on the ultimate objective.

• Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers.

• Capacity to work independently as well as within a team-oriented and collaborative environment.

• Proficient in Microsoft Office programs, including strong keyboarding skills.

• Experience with order related systems; SAP, product knowledge and configurations required.

• 0 to 10% travel (domestic and international).

Other Job-Related Components:

• Support the Toro divisions as primary contact for multiple accounts. Typical office environment as it pertains to lighting, temperature, and noise level when in administrative / operations offices. Dexterity of hands and fingers to operate a computer keyboard and mouse, and to handle other computer components.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits.

• Dress for your day – We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

• Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!

• Wellness – The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.

• Volunteerism – The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

• Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.

• Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part-time, has promoted team-building and flexibility. #LI-Hybrid

• Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the annual pay range is between $52,000 - $64,000. Cash compensation is one piece of our competitive total rewards package. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the dailypay app.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.