Passenger Services Supervisor

Overview

Pay: $28/hourly rate

Location : San Francisco, Ca

Shift : Must be able to work one day of the weekend | Swing shift

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff and Management Team Members

Responsibilities

• Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.

• Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.

• Monitor employee attendance, punctuality, productivity, and overall performance.

• Coach, train, mentor, and develop team members to maintain high service standards.

• Assist with onboarding and training of new employees.

• Address employee concerns and escalate disciplinary matters as necessary.

• Promote a positive work environment focused on safety, teamwork, and customer satisfaction.

Wheelchair Operations

• Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.

• Monitor service levels and staffing assignments to meet airline and customer demands.

• Assist with coordinating wheelchair requests during peak operational periods.

• Respond to passenger inquiries, complaints, and service recovery situations.

• Ensure compliance with ADA requirements and company service standards.

Baggage Operations

• Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.

• Monitor baggage handling performance to ensure timely processing and delivery.

• Investigate and document baggage-related incidents, delays, discrepancies, or service issues.

• Coordinate with airline representatives and operations teams to resolve baggage concerns.

• Ensure proper handling of priority, oversized, and special-service baggage.

Operational Excellence

• Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.

• Maintain effective communication with airline partners, airport authorities, and internal departments.

• Monitor operational performance metrics and implement corrective actions when needed.

• Complete shift reports, incident reports, and operational documentation accurately and timely.

• Support irregular operations, flight delays, cancellations, and emergency situations.

Qualifications

At least 2 years of experience supervising employees.

• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.

• MS Office (Outlook, Word, Excel) proficiency required.

• Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.

• Proven ability to handle confidential information with discretion.

• Detail-oriented with a high level of accuracy.

• Strong organizational, multi-tasking, and prioritization skills.

• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.

• Resourceful team player with a positive outlook and approachable demeanor.

• High School Diploma or GED (Required)

REQNUMBER: 171824

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.