Senior Consulting Manager, Customer Self-Service Platform

About Cognizant Consulting

Cognizant Consulting is where curious minds come together to solve complex challenges and create meaningful impact. Blending industry insight, technology expertise, and the power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow.

About the role

As a Principal Consultant, you will make an impact by owning the architecture of our customer self-service web platform that serves millions of customers. You will be a valued member of the Customer Self-Service Platform team and work collaboratively with product, business and support leaders, engineering teams, and clients.

In this role, you will

• Own the domain and architecture. Define the business flows in close partnership with the business and consult on React and Next.js architecture, state-management patterns and shared component libraries used by multiple teams.

• Help teams ship faster. Lead the microfrontend and Web Components strategy so teams can deploy independently and reduce feature cycle time.

• Build AI interfaces. Design and deliver production AI chat and voice experiences using CopilotKit, the AG-UI protocol, A2UI and generative UI patterns, working across both the UI and agent layers.

• Own performance and reliability. Run performance work such as code splitting, lazy loading, caching and bundle reduction, and own uptime for customer-facing applications.

• Turn business needs into plans. Partner with product, business and support leaders to turn ambiguous requests into architectures, API contracts and delivery milestones.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Irving, TX . Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• Extensive experience in the telecom digital space, including billing, payments and account management

• 12+ years building large-scale, high-traffic web applications, with at least 4 years in a lead or principal role

• Deep expertise in React, Next.js (App Router), TypeScript and modern JavaScript

• Strong experience with state and data tools, including Redux, Zustand, TanStack Query, REST and GraphQL

• Proven work on microfrontends, Web Components, component libraries, SSR/SSG, accessibility (WCAG) and responsive design

These will help you succeed

• Experience with conversational AI, such as Google GECX, Google ADK, LangChain, or speech and LLM intent routing

• Python for building AI agents

• Node.js/Express, plus cloud and containers (AWS, GCP, Kubernetes)

• Certifications such as AWS Solutions Architect, GCP Professional Cloud Architect or CKA

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Benefits

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.