Associate Director - Solutions Portfolio Operations

Austin, TX USA

Somerset, NJ USA

Full time

JR4013

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

We are seeking an Associate Director - Solutions Portfolio Operations to support the evolution of SHI’s portfolio by translating technical capabilities into differentiated, outcome-driven solutions.

Working in close collaboration with Marketing, Sales, Delivery, and other cross-functional teams, this role is responsible for the processes, governance, and operating model SHI uses to bring offerings to market. The Associate Director will oversee solution development, launch, and lifecycle management, helping design customer-centric solutions that align with organizational goals and market demands.

This role will also drive continuous improvement efforts, leveraging new technologies and methodologies to enhance go-to-market effectiveness and enable greater consistency, speed, and quality.

Role Description

Operational Leadership

• Lead Solution Marketing portfolio operations, development, and governance.

• Translate portfolio strategy into operating plans, resource priorities, decision rights, and measurable outcomes.

• Provide leadership visibility into portfolio progress, launches, dependencies, risks, and decisions.

• Align Marketing, pillar leaders, technical teams, Services, Sales, Alliances, and Operations around shared portfolio standards and priorities.

• Lead adoption of new solution development processes, governance, and tools while balancing enterprise consistency with business needs.

• Resolve ownership, priority, and process barriers to keep development and launches moving.

Solution Development Process and Governance

• Own and improve SHI’s end-to-end solution development process, from intake and qualification through launch, lifecycle management, and retirement.

• Establish consistent requirements for prioritization, approval, documentation, handoffs, and launch readiness.

• Partner with technical and business owners to ensure solution inputs are accurate, complete, and market-ready.

Portfolio Operations and Rationalization

• Maintain an enterprise-wide view of the solution portfolio across pillars, service lines, partners, and lifecycle stages.

• Partner with business and technical leaders to identify gaps, overlap, inconsistent packaging, and opportunities to consolidate or expand offerings.

• Organize the portfolio around customer needs and outcomes, including integrated journeys across presales, implementation, optimization, and managed services.

• Lead portfolio reviews that inform prioritization, investment, and lifecycle decisions.

Solution Catalog and Content Operations

• Govern solution taxonomy, naming, metadata, documentation standards, and catalog readiness.

• Ensure approved solution information is consistent across the SHI Solution Catalog, SHI One, marketplaces, co-sell listings, and foundational sales and marketing assets.

• Partner with program operations to maintain portfolio accuracy and identify opportunities to automate documentation, publishing, and reporting.

Go-to-Market and Launch Operations

• Establish a repeatable launch framework covering positioning, documentation, catalog readiness, sales enablement, communications, partner alignment, and measurement.

• Coordinate cross-functional launch plans, owners, dependencies, timing, and success measures.

• Ensure effective handoffs from solution development to go-to-market activation and conduct post-launch reviews to improve future execution.

Market, Customer, and Performance Insights

• Use customer, market, sales, partner, and performance insights to inform portfolio and solution decisions.

• Define and track measures for development cycle time, process adoption, launch readiness, catalog health, seller engagement, solution adoption, and influenced pipeline.

• Turn performance findings into recommendations for portfolio, process, and investment improvements.

Behaviors and Competencies

• Strategic Thinking: Connect business strategy, customer needs, portfolio decisions, and go-to-market execution.

• Operational Leadership: Turn strategy into repeatable processes, clear ownership, and measurable execution.

• Portfolio Mindset: Evaluate offerings as an integrated portfolio based on customer value, strategic fit, and business potential.

• Business Acumen: Connect portfolio decisions to growth, adoption, customer value, and partner priorities.

• Cross-Functional Influence: Align stakeholders and drive decisions across a complex, matrixed organization.

• Communication: Simplify complex capabilities, processes, and recommendations for varied audiences.

• People Leadership: Build accountable, high-performing teams through clear expectations, coaching, and delegation.

• Continuous Improvement: Use data and feedback to improve speed, quality, and scale.

Skill Level Requirements

• Solution, service, or product development operating models - Advanced

• Portfolio strategy, rationalization, governance, and lifecycle management - Advanced

• Cross-functional launch, program, and change management - Advanced

• Team leadership and senior stakeholder influence - Advanced

• Process design, workflow improvement, and governance - Advanced

• Executive communication, facilitation, and business writing - Advanced

• Portfolio measurement, dashboards, and reporting - Intermediate to Advanced

• B2B technology, IT services, or solution-provider knowledge - Intermediate to Advanced

Other Requirements

• Completed bachelor’s degree or equivalent relevant work experience required.

• 8–12 years of experience in solution or product marketing, portfolio or product management, or a related field.

• 4+ years of experience leading people or complex cross-functional programs.

• Demonstrated experience building or improving portfolio, solution development, and launch processes in a B2B technology or services environment.

• Ability to travel to SHI, Partner, and Customer Events - up to 25%

The estimated annual pay range for this position is $150,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.