Director of Service

Position Summary

Plans, organizes, budgets and develops Service Sales and Operations for the division to achieve overall strategic and financial goals.

Position Details

• Partners with division leadership to develop and implement strategic business plan, including sales strategies.

• Builds and leads a team by developing and communicating short- and long-term business plans and defining accountabilities.

• Reviews performance against operating plans and standards. Develops and implements business metrics to determine gross margin improvement, key market growth, performance efficiencies/inefficiencies and cash flow.

• Interacts and builds relationships with internal and external key stakeholder, which may include local businesses and institutions, preferred subcontractors and industry organizations.

• Identifies trends, risks, best practices and new approaches that can improve productivity and profitability.

• Monitors customer satisfaction and address escalated and reoccurring issues. Seeks out opportunities for improvement and implement improvement initiatives as appropriate.

• Partners with Safety to implement new and ongoing programs, including compliance with site-specific safety requirements.

• Manages workforce planning, including recruitment, training, development of staff.

Qualifications

• Bachelor’s Degree is relevant field, or equivalent education, training and experience

• Ten (10) years of service and sales relevant experience, including people management

• Demonstrated ability in developing and driving strategic initiatives

• Ability to create a results-driven, team-oriented environment and produce results through others in a fast-paced business environment

• Ability to develop executive-level business relationships across the organization and externally with key customers and vendors.

• Strong understanding of industry standards, business operations and regulatory requirements

• Strong business acumen and understanding of risk assessment, margin determination, cash flow and other financial analyses

• Excellent verbal and written communication skills, with the ability to clearly and concisely present information internally and externally to customers

• Solid Microsoft Office skills, including Word, Excel and PowerPoint

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting

• Medical, dental, and vision insurance (100% paid for employee)

• Annual bonus program based upon performance, achievement, and company profitability

• Term life, AD&D insurance, and voluntary life insurance

• Disability income protection insurance

• Pre-tax flexible spending plans (health and dependent care)

• Paid parental leave

• Paid holidays, vacation, and personal time

• Training/professional development opportunities and company-paid memberships for professional associations and licenses

• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities (https://southlandind.foleon.com/experienced-professionals/brochure/) , follow us on social media (https://www.linkedin.com/company/22132/?trk=tyah) , and check out our website (https://southlandind.com/) .

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement : Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Required Skills

Required Experience