Client Services L1 Support
New York, NYJobSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Client Services L1 Support role troubleshoots platform and user-access issues, supports client onboarding and adoption, and monitors trading platforms and trade flows. The role tracks client issues through resolution and escalates complex problems to L2/L3 teams. Candidates are asked for 1–3 years of relevant experience, client-facing communication skills, and familiarity with trading support, platform access, and financial markets.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
- Troubleshoot platform, functionality, and user-access issues, escalating more complex technical problems to L2/L3 teams
- Support new client onboarding, platform demonstrations, and user adoption
- Set up user accounts, passwords, permissions, and trading application access
- Monitor trading platforms, system health, and trade flows throughout the day
- Track client issues and maintain clear documentation through resolution
- Learn the full trade lifecycle, including order entry, execution, STP, clearing, and settlement
Skills and Requirements
- 1–3 years of experience in client service, financial services, trading support, operations, application support, or a related area
- Strong client-facing and communication skills
- Strong attention to detail and ability to follow controlled processes
- Interest in financial markets and electronic trading
- Comfortable learning new technology and trading platforms
- Bachelor’s degree or equivalent relevant experience
- Experience in a front-office trading or electronic trading environment
- Trading platform or application support experience
- Client onboarding or user access/permissions experience
- Understanding of FIX protocol and STP trade flows
- Basic SQL, Unix/Linux, or Python knowledge
- Bloomberg experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
How this job compares
Set against the 10,333 open Client Services jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This postingNot listed
- New York median$90–130K/yr143 salary ranges
- New York median$17–27/hr470 hourly ranges
- Openings
- Olive Jobs lists 709 open Client Services jobs in New York and 10,333 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- H&R Block353 open
- JPMorgan Chase59 open
- Bank of America54 open
- Experience
- This posting asks for at least 3 years of experience; Client Services postings that state a minimum ask for 3 years at the median (1,761 postings).
- Education
- 333 of the 10,333 open Client Services jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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