Outlet Supervisor

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Our restaurants, cafés, bars, lounges, and dining outlets are a huge part of the guest experience — and our Outlet Supervisors help bring that experience to life every day. As an Outlet Supervisor, you’ll support the daily operations of our Food & Beverage outlets while leading teams, delivering exceptional service, and creating memorable guest experiences.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team leadership, and operational excellence. You’ll help oversee service standards, support daily operations, and ensure guests receive friendly, efficient, and high-quality hospitality from start to finish.

If you’re energetic, service-driven, team-focused, and passionate about Food & Beverage operations — we’d love to meet you.

What you’ll be doing

• Support day-to-day operations across hotel restaurants, cafés, bars, lounges, grab-and-go outlets, and dining spaces.

• Supervise, coach, schedule, and support Food & Beverage team members to ensure exceptional guest service and operational efficiency.

• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across all outlet operations.

• Partner closely with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams to support smooth daily operations.

• Monitor guest experiences and resolve service concerns quickly and professionally to ensure guest satisfaction.

• Assist with opening and closing procedures, cash handling, POS operations, inventory support, and operational reporting.

• Support staffing, training, onboarding, and employee engagement initiatives within the outlet team.

• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements.

• Monitor outlet cleanliness, organization, and operational readiness throughout service periods.

• Assist with promotions, upselling initiatives, and service programs designed to drive guest engagement and revenue performance.

• Support banquets, events, and high-volume service operations as needed.

• Help foster a positive, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.

• Any other duties as assigned.

What great looks like

• Previous restaurant, Food & Beverage, hotel, bar, café, hospitality, or outlet operations experience preferred.

• Previous leadership or supervisory experience within hospitality or restaurant operations preferred.

• Strong guest service, communication, and interpersonal skills.

• Knowledge of restaurant operations, POS systems, cash handling, food safety procedures, and hospitality service standards.

• Ability to multitask and thrive in a fast-paced hospitality environment.

• Strong organizational, problem-solving, and team leadership skills.

• Positive attitude with a hands-on, service-focused leadership approach.

• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.

• A passion for hospitality, teamwork, guest engagement, and creating exceptional dining experiences.

• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)

• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.