
Implementation Coordinator � Rhetoric
Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago
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Job overview
The Implementation Coordinator supports OnRamps instructors in implementing courses according to the OnRamps Four Pillars. The role builds relationships with internal and external stakeholders, provides customer service and technical support, and develops professional learning and instructor support activities. It also uses data to monitor course implementation and supports interventions, mentoring, video resources, and special projects aligned with OnRamps’ mission.
Skills & qualifications
Skills
Full job description
Supports OnRamps Instructors in implementing courses with fidelity along the OnRamps Four Pillars. Develops and maintains strong relationships with external and internal stakeholders by providing exceptional customer service, technical support, and problem-solving with professionalism, positivity, tact and decorum.Develops and implements annual professional learning institutes during Summer, Fall, and Spring for OnRamps instructors in close collaboration with the Course Leads, OnRamps Assistant Director, and Professional Learning and Development team to ensure and enhance course implementation aligned to the OnRamps Four Pillars.Implements on-going professional development and learning activities through weekly communication, monthly virtual meetings, and professional learning institutes. Uses standardized relationship building strategies to cultivate and lead a facilitated network of OnRamps Instructors.Develops and implements interventions for instructors with implementation challenges and those that are onboarded to OnRamps after annual Summer Institutes and throughout the academic year. Including but not limited to virtual meetings, coaching support, creating video examples, video streaming into classes.Utilizes data to ensure fidelity of implementation of OnRamps courses using data science methodologies, such as instructor engagement, pacing, submission rates, and performance. Supporting fidelity of implementation may include instructor resources in headquarters and investigations of academic integrity.Facilitates an instructor support system using mentor instructors and online platforms to provide extra support for new OnRamps Instructors. Creates video resources in the OnRamps studio modeling pedagogy and challenging content.Supports and engage in designated special projects as assigned that support the mission and strategic direction of OnRamps as an organization. ??
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