Senior Implementation Coordinator - Rhetoric

Supports OnRamps Instructors in implementing courses with fidelity along the OnRamps Four Pillars. Develops and maintains strong relationships with external and internal stakeholders by providing exceptional customer service, technical support, and problem-solving with professionalism, positivity, tact and decorum.Develops and implements annual professional learning institutes during Summer, Fall, and Spring for Onramps instructors in close collaboration with the Course Leads, OnRamps Assistant Director, and Professional Learning and Development team to ensure and enhance course implementation aligned to the OnRamps Four Pillars.Leads the implementation of on-going professional development and learning activities through weekly communication, monthly virtual meetings, and professional learning institutes. Uses standardized relationship building strategies to cultivate and lead a facilitated network of OnRamps Instructors.Develops and implements interventions for instructors with implementation challenges and those that are onboarded to OnRamps after annual Summer Institutes and throughout the academic year. Including but not limited to virtual meeting, coaching support, creates video examples, video streaming into classes.Creates systems using data to ensure fidelity of implementation of OnRamps courses using data science methodologies, such as instructor engagement, pacing, submission rates, and performance. Supports fidelity of implementation may include instructor resources in headquarters and investigations of academic integrity.Leads an instructor support system using mentor instructors and online platforms to provide extra support for new OnRamps Instructors. Sustains a virtual community for our instructors across the state by utilizing online platforms and mentor instructors.Supports and engages in designated special projects as assigned that support the mission and strategic direction of OnRamps as an organization.