Membership Concierge Manager
Franklin, TNFull-timePosted 6 days agoStill listed 5 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Membership Concierge Leader leads the Membership Concierge Team to deliver a strong experience for members and guests, support service execution and retention, and connect people with programs and services. The role partners with the Club General Manager and other departments to support club operations and member engagement. It also calls for a growth mindset and ambition to advance into a General Manager role.
Skills & qualifications
Skills
Qualifications
Full job description
Position Summary
The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club.
Job Duties/Responsibilities
- Regularly participates in Life Time’s classes, activities, events and programming
- Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
- Leads in zone by exemplifying service excellence and being a member connectivity specialist
- Encourages team members to exceed their own expectations and aim for higher performance
- Onboard and certify team members - Cast to perfection and certify to exhaustion
- Provides guidance, help, coaching, and feedback to enhance member engagement
- Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
- Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Minimum Required Qualifications
This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.
Education:
- High School Diploma or Equivalent
Years of Experience:
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
Licenses / Certifications / Registrations:
- CPR/AED certification required within 30 days of hire
Preferred Qualifications:
- Bachelor’s or Associate’s degree
- Hospitality management or similar degree/certification
- Fitness related experience including PT or Group Fitness certification
- Superior time management skills
- Ability to prioritize tasks
- Adapts to change and innovation
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
How this job compares
Set against the 6,748 open Team Lead jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This postingNot listed
- US median$105–169K/yr1,941 salary ranges
- US median$20–24/hr1,314 hourly ranges
- Openings
- Olive Jobs lists 231 open Team Lead jobs in Tennessee and 6,748 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Tennessee
- Carrols Corporation86 open
- Academy Sports + Outdoors34 open
- Tractor Supply Company25 open
- Experience
- This posting asks for at least 3 years of experience; Team Lead postings that state a minimum ask for 5 years at the median (3,365 postings).
- Education
- This posting asks for a high school diploma; 2,190 of the 6,748 open Team Lead jobs (32%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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