General Manager - FRANKLIN
Hand & Stone - 4091 Mallory Ln - Franklin, TN
Franklin, TNFull-time$50–60K/yrPosted 1 day agoStill listed today
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At a glance
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Job overview
Hand & Stone Massage and Facial Spa in Franklin seeks a performance-driven General Manager to lead spa operations, team development, guest experience, sales, and profitability. The role owns spa performance and uses reporting and data to improve results. The ideal candidate brings leadership experience, sales and team-performance success, communication and leadership skills, business acumen, and KPI experience; P&L experience is strongly preferred.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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401(k)
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401(k) matching
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Bonus based on performance
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Competitive salary
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Dental insurance
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Employee discounts
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Health insurance
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Opportunity for advancement
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Paid time off
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Training & development
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Vision insurance
Hand & Stone Massage and Facial Spa – FRANKLIN (4091 Mallory Ln Suite 124, Franklin, TN 37067) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.
This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.
Lead the Business
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Spa operations and overall performance
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Sales growth, membership performance, and profitability
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Key metrics, reporting, and P&L ownership
Build the Team
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Recruit, hire, and retain a high-performing team
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Lead, coach, and develop your team with a people-first mindset
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Build a culture of accountability, engagement, and service excellence
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Ensure a World Class Client experience (WCCE) across all touchpoints
Drive the Results
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Increase revenue through memberships, service utilization, and retail performance
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Use reporting and data to identify opportunities and improve results
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Optimize scheduling and staffing to support both service and business needs
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Execute local marketing and community outreach initiatives
What We’re Looking For
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3–5 years of leadership experience
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Proven success driving sales and team performance
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Strong communication and leadership skills
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A balance of people leadership and business acumen
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Strong experience working with KPIs is required
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P&L experience strongly preferred
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Comfort in a fast-paced environment
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Flexible schedule (nights/weekends/holidays)
What’s in it for You
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Medical, Vision, Dental, Life Insurance
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401K with 5% company match
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Base salary + performance-based bonuses
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Paid Time Off
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Service & product discounts
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Strong support system and people-first culture
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Growth opportunities within a multi-unit organization
Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.
We can’t wait to meet you!
How this job compares
Set against the 5,282 open General Manager jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$50–60K/yr
- US median$64–77K/yr1,570 salary ranges
This range's midpoint, $55K, is 21% below the US median midpoint ($70K) — in the lowest quarter of General Manager salary ranges across the US.
- Openings
- Olive Jobs lists 215 open General Manager jobs in Tennessee and 5,282 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Tennessee
- Carrols Corporation84 open
- McDonald's40 open
- Flynn Pizza Hut35 open
- Experience
- This posting asks for at least 3 years of experience; General Manager postings that state a minimum ask for 2 years at the median (2,196 postings).
- Education
- 229 of the 5,282 open General Manager jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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