Engineering Technical Support
New Orleans, LAJobSeen 4 days agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
Intralox seeks a Technical Support Specialist for its Technical Support Group, supporting customers and internal teams with its Conditioning Platform. The role provides technical assistance remotely, evaluates conveying systems, analyzes conveyor designs, and runs engineering analyses using proprietary software. It also includes product recommendations, technical training, customer relationship development, and moderate travel for training purposes.
Skills & qualifications
Skills
Qualifications
Full job description
Engineering Technical Support Apply now (https://jobs.intralox.com/en\_US/jobsintralox/ApplicationMethods?jobId=8584)
Location
New Orleans, LA
Job Category
Customer Service & Technical Support
Division
Intralox
Job Description (General Summary)
Intralox L.L.C is currently seeking a Technical Support Specialist with the Technical Support Group and is looking for individuals who have strong mechanical/technical aptitude and can provide world class Customer Service and support to Intralox Customers for our Conditioning Platform.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.
Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
Job Responsibilities and Requirements
Responsibilities:
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Provide technical assistance to the Conditioning Platform Application Engineers, Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
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Make industry specific product recommendations.
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Remote troubleshooting and correction of any problem installations or applications.
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Technical evaluations of conveying systems.
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Analyze conveyor design and make recommendations
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Run Engineering analysis using proprietary software.
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Provide technical training
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Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
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Build and expand customer relationships and help ensure replacement and increased business.
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Moderate travel for training purposes
Requirements:
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BS degree in Mechanical or Industrial Engineering or a minimum of 3 years experience in an industrial sales/support or industrial equipment specification role.
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Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
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Excellent verbal and written communication skills.
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Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD; experience with developing programs and writing code a plus
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Fluent in English, Spanish is also desired
EEO/Vet/Disability Notice
EOE/M/F/Vet/Disabled
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How this job compares
Set against the 4,189 open Technical Support jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- US median$77–116K/yr1,344 salary ranges
- US median$22–36/hr1,296 hourly ranges
- Openings
- Olive Jobs lists 43 open Technical Support jobs in Louisiana and 4,189 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Louisiana
- Oracle10 open
- Apple4 open
- ASM Research, An Accenture Federal Services Company3 open
- Experience
- This posting asks for at least 3 years of experience; Technical Support postings that state a minimum ask for 3 years at the median (2,670 postings).
- Education
- 365 of the 4,189 open Technical Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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