Coordinator I - Student Support Coordinator

Requisition: 202600341S

Occupational Category (Staff Positions Only): Professional

Hiring Salary: Monthly-Staff

Department: Admissions

General Requirements:

Bachelor’s degree in a related field. One year of experience in a related field. Experience working with students, customer service operations, student employees, or enrollment services is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position/Usual Duties:

Coordinates student support operations within the Office of Admissions, with primary responsibility for supervising and developing student employees who assist front desk, call center, prospective student communication, and other admissions service functions. Ensures consistent, responsive, and student-centered service while supporting efficient day-to-day operations and contributing to recruitment and enrollment initiatives. Performs semi-complex administrative and supervisory program work.

Primary Responsibilities (Staff Positions Only):

Coordinates and oversees student employee teams supporting the Office of Admissions. Recruits, trains, schedules, supervises, coaches, and evaluates student employees assigned to front desk, call center, prospective student outreach, and related service functions. Develops and maintains a structured student employee training and professional development program focused on customer service, admissions knowledge, communication, professionalism, and workplace readiness. Oversees Admissions call center operations and serves as a departmental point of contact for telephone system and related technology needs. Student supervisor duties will require evening availability during peak periods. Coordinates prospective student outreach conducted by student employees through telephone calls, text messaging, email, and other approved communication channels. Establishes and maintains consistent service standards and messaging across student-facing contact points. Collaborates with Admissions leadership, Admissions Counselors, application processing staff, and other team members to provide coordinated student support. Monitors student employee staffing levels and schedules to ensure appropriate coverage during regular operations, peak enrollment periods, and special events. Maintains training materials, procedures, schedules, and other documentation related to student employee operations. Tracks program activity and prepares reports related to student employee performance, service levels, outreach, and operational effectiveness. Evaluates workflows and recommends improvements to strengthen efficiency, customer service, and the prospective student experience. May assist with the preparation, packaging, and distribution of admissions and acceptance materials. Serves as a liaison between student employees and University departments as appropriate. Assists with recruitment and enrollment events, including on-campus programs and occasional off-campus recruitment activities by representing SHSU at high school and college recruitment events and visits. Requires occasional local and overnight travel and availability for recruitment events on some evenings and weekends during peak periods. Meets with prospective students and families to provide general information regarding admissions requirements, processes, and enrollment steps. Supports special projects and other Admissions initiatives as assigned. Performs other related duties as assigned.