TDCJ - Information Technology Support Specialist I

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107537andPostingSeq=1Job DescriptionApplicants must submit both a rsum and a completed application to be considered. Both documents should include sufficient work history to assess qualifications. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.* To expedite the application process, please attach your valid government-issued photo identification card, your social security card or proof of authorization to work in the United States, and your proof of education (official diploma or transcript) * Job Duties:Working Wireless Tickets, Assisting Customers on the phone and in person, Updating Wireless Master List Data Base, Assisting on projects, audits, and reports.You'd be a GOOD fit if:Detail-Oriented, Strong Work Ethic, Helpdesk or customer service experience preferred.You'd be a GREAT fit if:Graduated from an accredited senior high school, equivalent, or GED. One year full-time, wage-earning Information Technology experience or a minimum of thirty semester hours from a college or university accredited by the Council for Higher Education (CHEA) or current Comp TIA A+ certification. Technical experience in desktop computers, networking, mainframes, or communications that includes at least three if the Following: Installing, Programming, Configuring, Troubleshooting, Repairing, or Using software applications and computer hardware. Ability to maintain the security and integrity of the state's critical infrastructure. This job is focused on providing technical support to our customers and their Wireless Service's needs. Preferred skills include ability to troubleshoot wireless technical problems, assist users, skills, and ability to work with Windows and Microsoft Office, understand communications equipment, and follow security procedure. *For the full Job Description, please click the link below:Information Technology Support Specialist IInformation Technology Support Specialist IIInformation Technology Support Specialist III Additional Information:Travel None - Position may make day trips, but no overnight trips Work Site Visits No Study Material No Pre-Service Training Academy Required No Hazardous Duty/Longevity Position Longevity *Outside applicants will be required to submit to pre-employment drug testing as a condition of employment.Contact Information: Questions concerning this Questions concerning the applicationposition can be directed to: process can be directed to: Roberta Poehl Kathy ChandonnetHiring Manager OR Human Resources936-437-2239 [email protected] [email protected] Important Note to the Candidate:Military PreferenceTo receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.Military Occupation Specialty Codeshttps://hr.sao.texas.gov/CompensationSystem/JobDescriptionsClick on the occupational category for the position.Additional MOS can be found at the State Auditor's Office, Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.Applications submitted through Work in TexasWork In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. ligibilityAn applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment. EEO Statement:The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.