System Support Analyst
Columbia, MDFull-time$22–24/hrPosted 2 days agoSeen in employer's feed today
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At a glance
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Job overview
The System Support Analyst I supports offices in implementing and using multiple systems, responds to incoming tickets, and analyzes ticket trends to recommend preventive solutions. The role includes troubleshooting, escalating unresolved issues, reporting trends, reeducating users, informing stakeholders about potential issues, and contributing to projects that reduce questions and problems.
Skills & qualifications
Skills
Qualifications
Full job description
The System Support Analyst I is responsible for supporting all offices on the implementation and use of
multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes
ticket trends and recommends solutions to prevent questions and issues.
Essential Duties and Responsibilities:
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Supports multiple stakeholders on a range of systems (Including but not limited to Vision,
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eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
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Troubleshoots and resolves tickets submitted timely
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Works with other team members in order to escalate issues that couldn’t be resolved
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Reports on ticket trends weekly
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Reeducates system users as appropriate
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Informs key stakeholders of potential issues related to errors and trends
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Contributes to projects that will prevent questions, problems, and tickets
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Provides great customer service to our business partners
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Performs other duties as assigned/necessary
Minimum Requirements:
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Bachelor’s Degree or equivalent experience required
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Experience in the IT/Healthcare industry/staffing/recruiting or field support
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Ability to analyze system and process related issues and offer solutions
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Strong customer service and communication skills required
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Must be able to work effectively as part of a team while maintaining a strong attention to detail
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Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft
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Office suite software programs, internet usage, and learning program design systems and software
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Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
#LI-JD5
Job Category: Corporate
Job Function: Corporate | Continuous Improvement | Continuous Improvement
Job Type: Full Time
Setting: Corporate/Field Office
Position Type: Headquarters
Office Number: 0000
Pay Rate: $22 - $24 / Hour
Date Posted: 2026-11-02
How this job compares
Set against the 2,779 open IT Support jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$22–24/hr
- Maryland median$28–33/hr24 hourly ranges
- US median$25–32/hr768 hourly ranges
This range's midpoint, $23/hr, is 22% below the Maryland median midpoint ($29/hr) — in the middle half of IT Support hourly ranges in Maryland.
- Openings
- Olive Jobs lists 90 open IT Support jobs in Maryland and 2,779 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Maryland
- CGS Federal9 open
- Leidos6 open
- TEKsystems6 open
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,929 postings).
- Education
- 337 of the 2,779 open IT Support jobs (12%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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