Epic Application Analyst
Austin, TXJobSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The Epic Application Analyst analyzes clinical, business, and technical processes to develop system solutions and supports installed application software. The role manages upgrades and projects, optimizes workflows, troubleshoots and tests software, and maintains application documentation and training plans. It also serves as a liaison among IT, vendors, and clients, provides project management support, mentors junior analysts as directed, and participates in on-call support and occasional travel.
Skills & qualifications
Skills
Full job description
Application Implementation and SupportAnalyzes clinical, business, and technical processes to develop system solutions.Manages system upgrades and projects.Provides technical/application assistance to clients and IT staff.Workflow Analysis and OptimizationConducts workflow analysis to identify areas for improvement.Designs and implements application solutions to meet department needs.Collaborates with departments to prioritize development initiatives.System Maintenance and TroubleshootingMaintains and supports installed application software.Performs debugging, testing, and installation of software modules.Ensures system changes follow change management procedures.Documentation and TrainingCreates and maintains documentation for all assigned applications.Develops, plans, and executes testing for supported applications.Works with IT educators to update training plans and documentation.Customer and Vendor LiaisonServes as a liaison between the IT Department, vendors, and clients.Participates in support for systems both daily and during implementations.Provides project management support as required.Marginal or Periodic Functions:Mentorship and SupervisionServes as a mentor to junior analysts and supervises work efforts as directed by the manager.On-Call SupportParticipates in an on-call rotation schedule, providing 24x7 client support as necessary.TravelOccasional travel to other offices for user needs, training classes, implementations, and conferences.Knowledge/Skills/Abilities:Technical ExpertiseAnalyzes and modifies software applications.Debugs complex issues, designs robust solutions, ensures system integrity.Project ManagementManages system upgrades and large projects.Develops timelines, coordinates resources, meets deadlines.Workflow AnalysisConducts workflow analysis and recommends solutions.Identifies inefficiencies, collaborates with stakeholders, implements improvements.CommunicationServes as a liaison between IT, vendors, and clients.Facilitates meetings, provides clear updates, resolves conflicts.DocumentationCreates and maintains comprehensive documentation.Writes clear instructions, updates manuals, ensures accessibility.
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