Fulfillment Technician

Job Duties

The Fulfillment Technician supports the Marketing team by ensuring accurate, timely processing of coil and extrusion sample requests. Maintaining organized and reliable sample inventory systems while enabling strong communication between Marketing, Color, and Lab teams. This role helps ensure customers receive correct, high-quality samples quickly directly impacting our brand experience and customer satisfaction.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal

history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

This role will be a fully onsite role in Minneapolis, MN and will require up to 10% of travel.

Ensure all tests are completed and results meet all specifications before going to the next production process for samples

Enter all batch data into the electronic batch records system

Generate appropriate paperwork as needed per customer specifications

Gather and send customer samples as required

Utilize appropriate computer systems to ensure effective testing of products

Determine disposition of non-compliant finished goods

Place non-conforming samples on hold as needed

Maintain sample inventory levels

Identify and communicate sample issues/delays to other departments as needed

Create, maintain, and update standard operating procedures for Quality Department to meet ISO requirements

Process sample transactions accurately and consistent with policies and procedures

Maintain precise work order files and formulas

Assist in training of other library associates as needed

Experience supporting customer-facing teams (Sales, Marketing, Customer Service)

Strong attention to detail with ability to manage many small tasks accurately

Comfortable working in fast paced, deadline-driven environments

Must be able to communicate professionally with customer and internal partners regarding sample requests, timelines, and issue resolution, both verbally and in writing

Must demonstrate strong customer-service skills, including responsiveness, clarity and attention to detail when providing updates or coordinating sample needs

Perform other duties as assigned

Minimum Requirements:

Must have a Highschool Diploma or GED Equivalent

Must have at least one (1) year of customer service or inside/outside sales experience

Preferred Qualifications:

Have a Bachelor's degree

Have experience in color science, coatings, or manufacturing industries

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

1 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$22.66 - $27.78 / Hourly

Postal Code

55415

Job Type

Full Time

Place of Work

On-site

Requisition ID

2628317

Job Benefits

Not specified