Quality Assurance Specialist - State Program Administrator Senior

Working Title: Quality Assurance Specialist

Job Class: State Program Administrator Senior

Agency: Department of Employment and Economic Development

• Job ID : 98167

• Location : St. Paul

• Telework Eligible : Yes, may be eligible for some telework.

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/12/2026.

• Date Posted : 11/05/2026

• Closing Date : 11/12/2026

• Hiring Agency/Seniority Unit : Department of Employment and Economic Development / MAPE

• Division/Unit : Paid Family and Medical Leave

• Work Shift/Work Hours : Day Shift, 8:00AM to 4:30PM

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $28.75 - $42.16 / hourly; $60,030 - $88,030 / annually

• Job Class Option : Quality Control

• Classified Status : Classified

• Bargaining Unit/Union : 214 - Minnesota Association of Professional Employees / MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Paid Leave is a new program that launched January 1, 2026. The program provides partial wage replacement to Minnesota workers that are out of work due to a qualifying condition such as a serious health condition that prevents you from working, or when you need time to care for a family member or a new child.

We have built a program that is easy for every Minnesotan to use. We are engaging the people who depend on us: workers, employers, caregivers, and insurers, to learn from them and continue to improve the program around what they need. We are using modern service delivery and product practices to deliver the program.

The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working. Our aim is to deliver a service that delights Minnesotans.

The Quality Assurance (QA) Specialist supports the claims adjudication team by ensuring the accuracy, consistency, and compliance of all claim development activities and determinations. This role is responsible for evaluating claim files, identifying errors or discrepancies, and recommending corrective actions to improve workflow efficiency and service quality. The QA Specialist partners closely with adjudicators, supervisors, and program leaders to ensure claims are processed in accordance with applicable laws, policies, procedures, and performance standards. By monitoring trends, providing feedback, and contributing to process improvements, the Quality Assurance Specialist helps maintain the integrity of the claims process and supports the organization's commitment to delivering fair, timely, and high-quality outcomes for all applicants.

This position will be based out of the St. Paul office.

This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Two (2) years* experience in claims, appeals, case management operations, or contact center support for an eligibility or claims-based program, including at least one (1) year of experience conducting quality control or quality assurance activities, such as reviewing work for accuracy, identifying errors or trends, and providing feedback or recommendations for improvement.

*Associate's degree in Business Administration, Public Administration, Community Development, Economics, Human Resources, other closely related field as determined by the agency may substitute six (6) months of experience; bachelor's degree substitutes for one (1) year of experience; master's degree substitutes for eighteen (18) months of experience.

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience developing effective recommendations for process, procedural, and/or policy improvements and working with management or other stakeholders on implementation.

• Experience auditing the work of others to determine accuracy and compliance with program requirements and guidelines.

• Strong written and verbal communication skills demonstrating the ability to document and/or explain complex concepts or processes to others with limited subject matter familiarity.

• Experience compiling and analyzing data to identify trends.

• Knowledge of state and federal regulations governing family and medical leave programs.

Preferred Qualifications

• Ability to manage work with minimal supervision while meeting deadlines and quotas.

• Experience conducting quality reviews or audits of claims, casework, or eligibility determinations to ensure accuracy, consistency, and compliance with program policies.

• Experience in training and mentoring of other staff to enhance their claims processing abilities.

• Knowledge of techniques for detecting fraud and preventing adjudication errors.

• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experience working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check

• Employment Records Check (current and former State employees only)

• Employment Reference Check

• Conflict of Interest Review

• Driver’s License and Records Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.