Training Specialist

Role Overview

The Training Specialist is responsible for designing, delivering, and evaluating effective training programs across various topics and organizational levels. This role applies adult learning principles to ensure knowledge retention and skill development while maintaining professionalism and adaptability in both classroom and virtual training environments.

Responsibilities

• Facilitate engaging classroom and virtual training sessions using established curricula and proven facilitation models.

• Tailor instructional methods to accommodate diverse learning styles and levels across the organization.

• Schedule and conduct pre-training meetings with business units to align on goals and expectations.

• Monitor post-training performance of new hires and collaborate with leaders to address performance gaps.

• Observe and report performance issues to business leaders for timely intervention.

• Evaluate learners’ knowledge, skills, and aptitude (KSAs) and implement coaching strategies to meet or exceed performance standards.

• Prepare detailed lesson plans aligned with training objectives and materials.

• Analyze comfort level assessments and end-of-course evaluations to measure training effectiveness and identify opportunities for improvement.

• Collaborate with subject matter experts and leadership to develop new training programs and update existing training content.

• Respond promptly to ad hoc requests, feedback, and scope changes in a dynamic work environment.

• Maintain accurate training attendance records in compliance with retention policies.

• Stay proficient in all supported Lines of Business (LOB) through ongoing engagement with operations teams.

• Identify and report content or system issues related to training platforms and tools, including Online Help, Facets, and HEAL.

Education & Experience

• An associate’s degree is required; a bachelor’s degree is preferred.

• 1+ years of experience in a learning or training environment preferred.

• Instructional design experience, particularly in lesson planning.

• Proficiency in Microsoft PowerPoint and Excel.

Skills & Abilities

• Strong written and verbal communication skills.

• Effective classroom management and leadership abilities.

• Strong collaboration and teamwork skills.

• Sound decision-making and organizational abilities.

Our Comprehensive Benefits Package:

Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents starting Day 1, 401(k) retirement savings plan, tuition reimbursement, and more.

Why Join Us: Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you are driven to make a difference, we want to hear from you.

About AmeriHealth Caritas

Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our services include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at http://www.amerihealthcaritas.com

As a company, we support internal diversity through:

Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.