Desktop Support Analyst

Description

Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.

Key Responsibilities:

• Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.

• Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.

• Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.

• Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.

• User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.

• Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.

• Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.

• Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.

• End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.

Requirements

Qualifications:

• Proven experience in desktop support, IT helpdesk, or a related role.

• Proficiency in troubleshooting hardware and software issues.

• Familiarity with Windows and Mac operating systems.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Knowledge of IT security best practices.

• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

• Excellent problem-solving skills and attention to detail.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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