Manager Quality

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

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Summary:

The Quality Manager is responsible for leading and advancing quality improvement initiatives that support patient safety, regulatory compliance, and operational excellence. This role contributes to the organization's objectives by promoting a culture of continuous improvement, enhancing quality outcomes, improving staff engagement, and supporting the delivery of high-quality patient care.

Responsibilities:

-Promotes Quality Management and Performance Improvement department goals by selecting, motivating and training capable team members.

• Leads team members by communicating and providing guidance toward achieving department objectives.

-Coaches and develops team members in methods of data analysis and performance improvement.

• Collaborates with leadership to ensure clinical setup and workflow development is aligned with quality program goals and objectives.

• Facilitates corrective and preventative action plans.

• Ensures the dissemination of quality activities throughout the organizationï

• Develops, monitors and reports on key quality performance indicators (KPIs)

• Leads on going development of clinical data and dashboard reporting

-Oversees compliance with regulations, guidelines and professional and educational standardsï

• Participates and guides monthly Quality and patient safety committee meetings and performs follow up duties

-Implements strategy to achieve and sustain regulatory compliance for respective programs

• Monitors and reports on Quality indicators and gaps in care metrics and works with program leadership to develop performance improvement plans as required.

-Maintains and models organization's values.

-Demonstrates regular, reliable and predictable attendance.

-Performs other duties as required.

Education Skills Experience:

• BSN nursing degree required

• Current NYS nursing license required

• 4 years of relevant experience

-0-2 years of leadership/management experience

• CPHQ certification required

• CPPS recommended

-Experience in the IHI Model for improvement, Lean Six-Sigma or other formal process improvement methods

-Strong organization, problem solving and time management skills

-Understands the relationship between reimbursement and performance, value-based purchasing and publicly reported data, and their role in ensuring accurate data is being submitted

• Excellent listening, relationship building and problem-solving skills

• Exceptional level of professionalism, discretion and the ability to work on highly sensitive and confidential projects Able to prioritize and manage multiple projects simultaneously with demonstrated ability to complete projects successfully on time and within budget

Other Information:

Competence in Microsoft Office 360Working Conditions:

Manual: Some manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Putnam Hospital Center

Org Unit: 1093

Department: Quality Improvement

Exempt: Yes

Salary Range: $52.03 - $96.62 Hourly

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.