宾客服务领班（行政楼层）Guest Services Captain

1. 统筹行政楼层宾客服务团队的日常运营，确保为高净值宾客提供高效、专业、个性化的接待与礼宾服务；

2. 主导宾客入住与退房流程优化，协调前台、礼宾、客房及餐饮等部门，提升服务响应时效与宾客满意度；

3. 处理宾客咨询、特殊需求及突发投诉，依据服务标准及时决策并闭环解决，维护酒店服务品质与品牌形象；

4. 执行行政楼层服务标准与操作流程，定期开展服务培训与质量检查，持续提升团队服务意识与专业能力；

5. 协助部门负责人完成排班管理、绩效评估、物资申领及运营数据汇总等基础管理工作。

6. 大专及以上学历，酒店管理、旅游管理或相关专业优先；

7. 具备3年以上国际品牌酒店宾客服务岗位工作经验，其中至少1年行政楼层或前厅主管/领班工作经历；

8. 熟练掌握英语听说读写能力，能独立处理英文邮件及宾客沟通；

9. 具备优秀的服务意识、沟通协调能力及突发事件应对能力；

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.