contact center - customer care analyst

Chester County Client has two second shift contact center openings to join their growing team. These roles are temp to hire, great client, great culture and opportunity for growth. 1. Contact Center Representatives to interact with colleagues to build relationships on a regular basis. Wawa's culture is relationship driven. Please note, fully remote work is not an option. 2. Our Contact Center Representatives complete an interactive in-office and remote training session to learn how to resolve and at times escalate issues. Wawa provides extensive training documents, knowledgebases, as well as one-on-one coaching. 3. Our Contact Center Representatives work across many departments including Technology, Store Operations and more. Our CCR's provide support for our mobile app, rewards platform, in-store IT systems, facilities and much more. If you are successful juggling multiple competing priorities in your current role, this might be the right role for you. This is a high optics role with cross-functional interaction which can create opportunities for career growth at Wawa. 4. Successful CCR's are provided opportunities for professional development and increases in compensation inside and outside our Contact Center department. 5. You are tech savvy multi-tasker, able to work with 10-15 apps open and able to adapt quickly to changing technology. 6. Quickly analyze problems and troubleshoot with limited information. 7. You enjoy working with others and can work independently while remaining calm under stress. 8. You excel in both verbal and written communications. You are naturally detail oriented, organized and curious. 9. Willingness to work flexible hours based on business needs and potential crisis situations. 10. Ability to work weekdays and weekends and any shift due to 24/7 hours of operation. Our CCR schedules are posted at least 4 weeks in advance.