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Customer Experience Associate (Onsite)

Printfly

Philadelphia, PAJobSeen 2 days agoSeen in employer's feed 1 day ago

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At a glance

Compensation
No compensation found
Location
Philadelphia, PA
Work Authorization
Not specified

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Job overview

RushOrderTees.com is seeking a customer-focused associate for its Customer Experience / Sales team, supporting customers and their custom apparel orders. The role is onsite and scheduled Saturday through Wednesday. The associate assists customers by phone and email, coordinates with internal teams, follows up on time-sensitive matters, and resolves complex or escalated issues to support customer satisfaction and timely delivery.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCommunicationMultitaskingProblem SolvingComputer ProficiencyCRMSalesforceTypingAttention to DetailOrganization

Qualifications

60+ Wpm Typing SpeedSales ExperienceCustom Manufacturing Experience

Benefits

Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match

Full job description

Everyone loves t-shirts! At RushOrderTees.com, we bring creative, custom apparel to life. As the fastest custom apparel company in the industry, we pride ourselves on speed, quality, and an energetic team culture. We're growing and looking for driven, customer-focused individuals to join our Customer Experience / Sales team.

We are one team with one mission: delivering high-quality custom products with the fastest turnaround times while providing an exceptional customer experience.

If you're a quick learner, confident communicator, creative problem solver, and thrive in a fast-paced environment — we'd love to meet you.

Schedule: Saturday, Sunday, Monday, Tuesday, Wednesday

THIS IS AN ONSITE POSITION

What You'll Do

  • Assist customers via phone and email

  • Provide accurate order support

  • Act as a key point of contact between customers and internal departments to ensure satisfaction and timely delivery

  • Complete time-sensitive follow-ups

  • Serve as an advocate for customers by resolving complex or escalated issues with thoughtful, customer-focused solutions

  • Partner with Sales, Customer Experience, and internal teams to ensure product issues are resolved efficiently

What We're Looking For

  • Strong customer service mindset with a passion for helping people

  • Confident communicator

  • Comfortable juggling multiple tasks in a fast-paced team environment

  • Creative, detail-oriented, and solution-focused

  • Ability to think outside the box and problem-solve independently

Job Requirements

  • Sales experience preferred but not required

  • Strong computer proficiency — comfortable navigating multiple systems at once

  • CRM experience (Salesforce a plus)

  • Typing speed of 60+ WPM

(Test here: https://10fastfingers.com/typing-test/english (https://10fastfingers.com/typing-test/english))

  • Excellent attention to detail, organization, and multitasking skills

  • Prior experience in custom manufacturing is a plus, but not required

Why You'll Love Working Here

  • On-site food market

  • Casual dress code

  • Regular company events (Food Truck Fridays, happy hours, holiday parties)

  • Paid time off

  • Health, Dental & Vision insurance

  • 401(k) with company match

  • No-cost life insurance

  • Employee discounts on custom apparel

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