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Assistant General Manager - Fairfield Inn & Suites, Plymouth, MA

Lafrance Hospitality

Plymouth, MAFull-timeSeen 2w agoSeen in employer's feed 5 days ago

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At a glance

Compensation
No compensation found
Location
Plymouth, MA
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Assistant General Manager works alongside the General Manager to support smooth property operations at the Fairfield Inn & Suites. The role oversees front office operations, team performance and training, guest satisfaction, brand compliance, and housekeeping and laundry. The posting seeks prior brand hotel experience and requires 1–3 years of hotel front desk experience or prior property management experience.

Skills & qualifications

RequiredNice to have

Skills

Front Office Operations, nice to haveGuest Service, nice to haveTeam Coaching, nice to haveEmployee Scheduling, nice to haveHousekeeping Management, nice to haveDetail Orientation, nice to haveGuest Relationship Building, nice to haveFlexible Scheduling, required

Qualifications

Prior Brand Hotel Experience, nice to have1+ Year Hotel Front Desk or Property Management Experience, required

Benefits

Paid Time Off
Medical Insurance
Dental Insurance
401(k) Match
Tuition Assistance

Full job description

Are you excited to take the next step in a management role in your Hospitality career?

Come join our team at the Fairfield Inn & Suites as the Assistant General Manager!

The Assistant General Manager will work hand in hand with our experienced General Manager to ensure the smooth operations of the property. This is an amazing opportunity to work with both dynamic coworkers & skilled leadership.

Pay: Salary

Schedule: Mid- shift & evenings- weekends & holiday availability

Job Type: Full- Time

keywords: hotel manager, hotel front desk, assistant general manager, H O T E L, hotel jobs

Responsibilities:

  • Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.

  • Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.

  • Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.

  • Ensure compliance with Marriott and Lafrance standards.

  • Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.

  • Manage the housekeeping/laundry department as well as some housekeeping responsibilities.

Requirements

  • Prior brand hotel experience preferred

  • Minimum 1-3 years hotel Front Desk experience OR prior Property Management experience

  • Detail oriented with emphasis on building guest relationships

  • Must be available to work a flexible schedule

Benefits

  • Full Time Benefits offered: Vacation, Sick, Medical, Dental, Holidays & 401K

  • DailyPay - Get paid any day!

  • Tuition Reimbursement

  • Amazing Bonus Program

  • Annual Review Program

  • Extensive Brand Wide Hotel Room Discounts

  • Additional Company Wide Hotel Room Discount Program

  • Fun Company Events & Group Activities

  • Mentorship

  • Room for Growth

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