Triage Nurse Supervisor (RN)

Triage Nurse Supervisor(RN)

Location: Saratoga Springs, NY

Employment Type: Full Time

Shift/Schedule: Day shift Department: Patient Engagement Center Salary Range: $41.48- $65.60/hr, based on experience and qualifications

About Saratoga Hospital

At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

About the Role

We’re looking for a dedicated Triage Nurse Supervisor(RN) to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Triage Nurse Supervisor provides clinical leadership and operational oversight for the Patient Engagement Center telephone triage team. The supervisor is accountable for safe and consistent triage practice, staff performance and development, clinical quality, patient safety, staffing, workload prioritization, service levels, response times, productivity, and continuous improvement. The supervisor partners with medical leadership, advanced practice provider leadership, practice nursing leadership, providers, and organizational stakeholders to maintain effective clinical practice and escalation pathways. The role also performs telephone triage responsibilities as operational needs require.

What You’ll Do

• Policies and Procedures: Responsible for implementing and maintaining nursing policies and procedures for the PEC. Participates in quality improvement activities, developing policies, procedures, and/or guidelines to improve patient care and assists with data collection and monitoring. Partners with medical leadership on clinical practice and escalation pathways. Leads clinical education, quality assurance, protocol development, and process improvement. Collaborates with Medical Director and/or APP Leader to monitor clinical quality, disposition accuracy, escalation patters, documentation, and patient safety. Reviews clinical events, concerns, and trends, and facilities appropriate follow up.

• Staff Scheduling and Unit Throughput: Schedules registered nurses and other clinical staff to provide optimal coverage for patient care. Organizes and prioritizes work assignments based on patient needs and acuity, age and utilizes critical thinking skills. Responds to emergency situations as per protocol. Maintains unit workload, service levels, response times, productivity, and other operational measures. Manages timekeeping for direct reports.

• Patient Engagement Center Nursing Responsibilities: Conducts telephone assessment using established clinical protocols, decision-support tools, and organizational standards. Obtains an appropriate patient history and identifies relevant symptoms, risk factors, and red flags. Determines appropriate disposition for routine and well-defined clinical presentations. Recognizes situations requiring escalation to a provider emergency services, or another level of care. Provides patients with clear and appropriate clinical guidance, education, and safety- net instructions within scope. Documents assessments, recommendations, and disposition accurately and completely. Uses EPIC and other clinical/access systems appropriately. Independently conducts comprehensive telephone assessments across a broad range of clinical presentations. Integrates symptoms, history, comorbidities, age, risk factors, and other contextual information to determine clinical risk. Independently determines appropriate dispositions for routine, complex, and atypical presentations

• Human Resources: Provides ongoing feedback to staff to nurture and develop clinical and interpersonal skills. Proactively addresses issues of conflict. Follows through in a timely manner to staff concerns and questions. Introduces new information to ensure staff skills are progressive and reflect up to date clinical practice. Conducts annual performance evaluations. Ensures staff complete mandatory training as required. Takes corrective action as needed. Consults with Human Resources staff to ensure compliance with human resource policies. Leads hiring and onboarding of triage nurses.

• Communication: Applies patient specific communication skills in interactions that are culturally sensitive and population/age specific. Language barriers and sensory and cognitive deficits are accommodated as needed. Communicates information the provider that is pertinent, timely and concise. Manages conflict among other team members in a direct and effective manner.

• Leadership: Applies leadership skills consistent with role and experience. Delegates and/or assigns care that is consistent with role, scope of practice, and abilities of recipient. Provides feedback pertinent to the situation that is positive and/or provides co-workers educational opportunities. Co-ordinates care within the multi-disciplinary team. Manages conflict in capable, effective manner. Actively participates and promotes professional practice by participating on committees, councils, policy development, unit/hospital projects or professional organizations. Actively engages in Patient Engagement Center operations and interacts with other stakeholders (practice leaders, providers, etc.) to provide clinical perspective, expertise, and leadership.

What You Bring

• Graduate of an accredited school of nursing.

• Bachelor of Science in Nursing preferred. Candidates with AAS in Nursing who will complete BSN within five years of date of hire will be considered.

• Demonstrated experience and competency in telephone triage and/or prior nursing experience involving substantial independent patient assessment and clinical decision-making required.

• Patient care experience in primary care, ambulatory specialty care, emergency/urgent care, telephone triage, telehealth, or other complex care setting requiring significant independent judgement required.

• Experience leading, coaching, developing, quality improvement, performance management, education, or clinical operations preferred. Registered Nurse

• Licensed to practice in the State of New York.

Why Saratoga Hospital

• A caring, community-focused culture rooted in teamwork and trust

• Supportive leadership that invests in your development and well-being

• Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. (https://www.albanymed.org/wp-content/uploads/sites/2/2025/01/2025-Benefits-Guide\_-Web-compressed-copy.pdf)

• Opportunities to grow within the Albany Med Health System

• Located in beautiful Saratoga Springs (https://www.discoversaratoga.org/) , known for its vibrant community, outdoor recreation, and cultural attractions

Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

How to Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.