Unemployment Insurance Quality Control Auditor (PCN 07-5846)

ATTENTION ALASKA RESIDENTS! The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Unemployment Insurance Quality Control Auditor located in Anchorage or Juneau! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 15.

What You Will Be Doing: In this role, you will conduct comprehensive audits of unemployment insurance (UI) claims, identify weaknesses within the UI program, and contribute to enhancing its administration. Your efforts will be crucial in maintaining program integrity and addressing federal concerns, which may lead to statewide corrective action plans.• Fixed Workload with Rotating Cases: Enjoy a structured workload with cases assigned on a rotating basis, allowing you to manage your time effectively. This structure supports balanced scheduling and makes it easier to plan leave without falling behind.

• Participate in Procedural Discussions: Engage in meaningful discussions about changes to existing procedures. Your input will help shape the future of our processes and contribute to continuous improvement.

Our Mission, Values, and Culture: Our unit is dedicated to producing quality reviews of unemployment insurance claims and maintaining accuracy throughout the process. Our commitment to integrity and transparency is central to our approach, fostering trust and reliability in our feedback. We cultivate a collaborative and inclusive work environment where every team member’s contributions are valued.

Benefits of Joining Our Team: As a Benefit Accuracy Measurement (BAM) Auditor, you will enjoy a range of benefits that contribute to a rewarding and balanced work experience:• Autonomy and Support: Work independently within your unit while having the opportunity to ask questions and seek guidance as needed. Your self-motivation, organizational skills, and confident decision-making will be key to your success.

• Flexible Work Arrangements: After 6 months to 1 year, and upon meeting training goals, you may be eligible for teleworking options and alternate workweek schedules, offering greater flexibility to suit your personal needs.
• Supportive, Collaborative, and Connected: Our team of eight QC auditors are spread across Juneau, Fairbanks, and Anchorage, providing you with the opportunity to collaborate with local staff who are not only knowledgeable and passionate about their work, but also kind and supportive. You will find a connected team that values collaboration and is always ready to help share expertise and insight from across the state.

The Working Environment You Can Expect:• Professional Yet Fun: Our office atmosphere is professional but also vibrant and enjoyable. We believe in creating a positive work environment where you can thrive and have a great time doing it.

• Scenic Location: • Juneau: Located downtown with stunning views of the whale and channel, our office offers a pleasant and inspiring setting for your daily work.

• Anchorage: Located in the midtown labor building with free ample parking close to many restaurants and the Loussac Library.

• Travel Opportunities: Represent Alaska during federal reviews and gain valuable experience by traveling as part of your role. This aspect of the position provides a unique opportunity to contribute on a broader scale.

Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies:• Auditing: Knowledge of generally accepted auditing standards and procedures for conducting financial and compliance, economy and efficiency, and program audits.

• Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings. Presenting evidence and providing testimony.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Standards: Knowledge of standards that either are compliant with or derived from established standards or guidelines.

To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs High school graduation or the equivalent. AND One year of experience in unemployment insurance claims processing or related work in unemployment insurance programs, which must have demonstrated competency in unemployment insurance adjudications. This experience is equivalent to an Unemployment Insurance Technician 1 with the State of Alaska or elsewhere.

Other combinations of training and experience will be considered on an individual basis for comparability.

Must possess a valid Alaska driver's license.PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

DRIVER’S LICENSE REQUIREMENT Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

SALARY INFORMATION Starting salary is dependent on qualifications and experience, State of Alaska policy, Location, and Collective Bargaining Agreement(s).

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last three (3) performance evaluations. If you have not had three (3) performance evaluations, you may substitute a letter of reference to replace one (1) evaluation.
• A copy of your current valid Driver's License.

LEGAL EMPLOYMENT The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page. Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: [email protected]

For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska Tina Abbott Quality Control/TPS Supervisor Phone: 907-465-5704 [email protected]