Financial Care Agent - Days, Atlanta
Atlanta, GAFull-timePosted 1 day agoStill listed today
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At a glance
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Job overview
The Financial Care Agent provides front-line support for Patient Financial Care, handling patient and guarantor inquiries across in-person, telephone, and digital channels. The role follows up on and collects balances, provides service cost estimates, verifies coverage, secures authorizations, schedules appointments, and explains insurance benefits and financial resources.
Skills & qualifications
Skills
Qualifications
Full job description
Overview Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors. Responsibilities Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors. Qualifications
Education
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H.S. Diploma or General Education Degree (GED) Required
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Bachelor’s Degree Preferred
Work Experience
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2 years of healthcare revenue cycle experience Required
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5 years of healthcare Revenue Cycle experience with a focus in Financial Counseling is desired Preferred
Licenses and Certifications
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None Required
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Certification with Healthcare Financial Management Association Preferred
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Certified Revenue Cycle Representative Preferred
Business Unit : Company Name Piedmont Healthcare Corporate
How this job compares
Set against the 909 open Patient Access jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This postingNot listed
- US median$130–181K/yr154 salary ranges
- US median$19–28/hr370 hourly ranges
- Openings
- Olive Jobs lists 32 open Patient Access jobs in Georgia and 909 across the US. 4% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- Children's Healthcare of Atlanta23 open
- Piedmont Healthcare (this employer)3 open
- Experience
- This posting asks for at least 2 years of experience; Patient Access postings that state a minimum ask for 2 years at the median (646 postings).
- Education
- This posting asks for a high school diploma; 626 of the 909 open Patient Access jobs (69%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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