Police Communications Specialist

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13563842 The primary function of the Police Communication Specialist is to perform duties in an emergency communications center on a specific shift. Duties and Responsibilities 45% Dispatch - Operate and utilize the in-house computer system, 911, and Security Network computer systems by rapidly and accurately making complete entries into these systems {=html} - Monitor alarm and warning systems involving audio and visual alarm indicators to include intrusion, fire, and the National Weather Service and Civil Defense warnings {=html} - Route emergency response units to proper locations and disseminate emergency information to proper personnel {=html} - Operate a radio base station, transmitting and receiving messages with emergency services personnel and agencies in accordance with FCC regulations and following established procedures {=html} - Monitor and comprehend the content of simultaneous, multiple voice transmissions while monitoring multiple radio frequencies to include University Police frequencies; Pittsburg Police, Pittsburg Fire, Crawford County Sheriff, Crawford County ambulance, and be able to identify frequencies by observing multi-colored light indicators on the radio console or hearing and distinguishing voices and/or tones {=html} - Transmit and relay information to responding units and shift supervisors in an accurate and concise manner {=html} - Log pertinent information and monitor the status and locations of on-duty units 20% Monitor the Emergency 911 system and respond to calls - Answer telephones, including phones consisting of business lines, University enhanced 911 and direct emergency lines {=html} - Use proper communication techniques in answering inquiries; dealing with complaints prioritizing importance; and calming excited or verbally abusive callers {=html} - Communicate with other area agencies to include police, fire and ambulance, as needed {=html} - Make telephone notifications to personnel and administrators as appropriate or requested to relay pertinent information {=html} - Log phone calls as required 15% Data entry and NCIC - Operate a highly technical data transmission and retrieval computer system by properly using a data entry terminal to send, relay, and receive information from other criminal justice agencies {=html} - Apply appropriate computer codes, formats and policies {=html} - Maintain certification in NCIC computer usage by passing the NCIC test given by the Kansas Control Point with a minimum score of 85% {=html} - Provide general information as requested by emergency service responders, administrators, and the general public 15% Daily Interactions - Maintain individual equipment in accordance with departmental regulations {=html} - Manage the total communications operations which will frequently involve multi-tasking such as answering/prioritizing multiple phone calls, making rapid, independent dispatch decisions based on appropriate rules, regulations, policies, and procedures {=html} - Interact with departmental personnel, other emergency agencies, and the University community to establish and maintain effective working relationships 5% Training and Other Duties as Assigned - Participate in training as directed by supervisor and/or the department {=html} - Make supervisor aware of areas in which training or instruction would be helpful {=html} - Perform related job duties as required {=html} - Work on special/emergency assignments as directed, which may involve being called in to work or being held past the normal shift schedule with little or no advance notice {=html} - Work extended hours without an opportunity for relief, when working at major University events, and/or disaster sites