Trainer
Louisville, KYFull-time$7.25/hrSeen 1w agoSeen in employer's feed 4 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
Firstsource seeks a Trainer (Executive) to develop customer service representatives through training programs aligned with organizational goals and customer service standards. The role includes assessing training needs, delivering instruction, evaluating effectiveness, and providing ongoing coaching. The ideal candidate has customer service expertise and experience designing and delivering training programs; experience in a BPO, KPO, or call centre environment is preferred.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
3 - 20 years
Minimum Education Required
Bachelor's Degree
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Job Title: Trainer (Executive)
Location: Amherst, Amherst (Volume)
Job Summary
We are seeking a dedicated and knowledgeable Trainer (Executive) to join our dynamic team in Amherst. The ideal candidate will possess strong customer service expertise and a passion for developing others. This role is pivotal in enhancing the skills of our customer service representatives, ensuring they deliver exceptional service to our clients. The Trainer will be responsible for designing and implementing training programs that align with our organizational goals and customer service standards.
Responsibilities
Develop and deliver comprehensive training programs focused on customer service excellence.
Conduct needs assessments to identify training gaps and tailor programs accordingly.
Utilize various training methodologies, including workshops, e-learning, and on-the-job training.
Evaluate training effectiveness through assessments, feedback, and performance metrics.
Collaborate with management to ensure training aligns with business objectives and customer expectations.
Provide ongoing coaching and support to customer service representatives to reinforce training concepts.
Stay updated on industry trends and best practices in customer service and training.
Prepare training materials, manuals, and documentation for reference and future training sessions.
Facilitate role-playing exercises and simulations to enhance practical skills.
Maintain accurate records of training sessions, participant progress, and feedback.
Mandatory Skills
Strong knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Proven ability to engage and motivate learners.
Experience in designing and delivering training programs.
Strong organizational and time management skills.
Ability to assess training needs and evaluate program effectiveness.
Preferred Skills
Experience in a BPO, KPO, or Call Centre environment.
Familiarity with e-learning platforms and training software.
Certification in training or instructional design.
Ability to adapt training methods to diverse learning styles.
Qualifications
Bachelor's degree in Business Administration, Human Resources, Education, or a related field.
Minimum of 3 years of experience in customer service and training roles.
Proven track record of successfully training and developing teams.
Strong analytical skills to assess training needs and outcomes.
If you are passionate about customer service and have the skills to train and inspire others, we invite you to apply for the Trainer (Executive) position in Amherst. Join us in our mission to provide outstanding service and support to our clients.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
24495
How this job compares
Set against the 2,510 open Trainer jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$7.25/hr
- US median$25–32/hr641 hourly ranges
This rate, $7.25/hr, is 76% below the US median midpoint ($30/hr) — in the lowest quarter of Trainer hourly ranges across the US.
- Openings
- Olive Jobs lists 37 open Trainer jobs in Kentucky and 2,510 across the US. 5% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 3 years of experience; Trainer postings that state a minimum ask for 5 years at the median (1,574 postings).
- Education
- This posting asks for a bachelor's degree; 725 of the 2,510 open Trainer jobs (29%) ask for a bachelor's degree or higher.
Pay, requirements and demand for Trainer jobs
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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