Mortgage Trainer & Application Specialist

Compensation

$

Hours Per Week

40

Number Of Positions

1

Job Description

Job Title: Mortgage Trainer and Application Specialist

FLSA Status: Non-Exempt

Department: Mortgage

Hours of Operation: Monday – Friday 8:00am -5:00pm

General Job Summary: Conducts and assists in the planning and development of mortgage system training for Residential Mortgage employees. Administration and maintenance of mortgage applications software. Ability to identify, research, and resolve system issues. Extensive contact with internal customers and outside vendors.

Organizational Duties and Responsibilities:

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.

Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Daily front line support of system users which includes an understanding of mortgage division systems and functionality

Review and test vendor regularly scheduled releases

Assist with application maintenance and support tasks

Provides training for all residential mortgage employees on internal mortgage systems as the need arises

Maintains mortgage training manuals, testing/evaluation procedures, reference material, policy & procedures manual, and other educational materials as needed

Available to travel to other mortgage office locations as requested

Attends weekly, biweekly and monthly mortgage meetings and training seminars as determined by management

Works with outside vendors to develop, test and implement enhancements to existing systems

Perform other duties and projects as assigned to ensure efficient and effective functioning of the work unit

Comply with all internal policies and procedures and Federal and State regulations and guidance

Other Functions: Perform job duties as needed

Working Conditions: Office setting

Minimum Job Requirements:

Education: Bachelor’s Degree, emphasis in Business Management or Information Technology preferred

Experience:

Six months to one year of experience in an office environment

1 or more years of experience in residential lending industry preferred

2 or more years of experience in information technology

Specific Skills:

Understanding of the mortgage origination process

Ability to learn quickly and adapt to an ever-changing environment

Good training, organizational, oral and written communication skills

Strong knowledge of software and technology with the ability to adapt to new software applications

Strong knowledge of MS Office, especially Excel

Must demonstrate sound decision-making skills, responsibility, motivation, and professionalism

Ability to partner and build trust within the organization

Physical requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment

Ability to sit for extended periods of time while working at a computer

Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment

Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person

Visual acuity sufficient to read computer screens, printed documents, and financial data

Occasional standing, walking, bending, or reaching

Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Place of Work

On-site

Requisition ID

92991