Performing Arts Theatre Specialist (HEOa)

Performing Arts Theatre Specialist (HEOa)

POSITION DETAILS

ABOUT JOHN JAY COLLEGE

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. John Jay is laser-focused on fueling the success of our exceptional student scholars pursuing a justice-focused education. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students, nearly fifty percent of whom are first in their family to attend college, and many of them are immigrants or children of immigrants.

A Carnegie designated Research Institution, the College participates in the doctoral programs of the Graduate Center of CUNY and offers bachelor's and master's degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in a multicultural academic environment and are committed to cementing our culture of pride, distinction and excellence.

CAMPUS SPECIFIC INFORMATION

The Gerald W. Lynch Theater is a 595-seat rental house on the campus of John Jay College. Our clients include internal academic departments, community partners, corporate clients and performing arts organizations.

The Performing Arts Theater Specialist reports to the General Manager, and is responsible for overseeing Front of House operations for events hosted at John Jay College’s Gerald W. Lynch Theater. This role ensures exceptional audience experiences, maintains safety standards, and upholds the theater’s reputation as a premier performance and event space on campus and in the community.

Event Management :

• Conduct virtual and in-person client walkthroughs and communications to develop front of house event plans that align with safety protocols, optimize venue flow, and support client objectives. Coordinate with the General Manager, Technical Supervisor, and other event stakeholders throughout the planning process.

• Determine appropriate front of house staffing, including ushers and custodial support, and fire safety personnel, ensuring compliance with venue policies, activity in shared spaces, and event requirements.

• Liaise with Facilities, Public Safety, Engineering, and Catering to address client needs and coordinate shared space usage to minimize disruptions to college operations.

• Manage event reservations and logistical details using the EMS reservation system; submit work orders for necessary event infrastructure in non-theater spaces such as lobby and reception areas.

• Update event-related materials, including the Gerald W. Lynch Theater webpage, poster display, print marketing, on campus digital marketing, and social media platforms to ensure timely and accurate promotion of upcoming events and theater presence on campus.

• Update interdepartmental calendars and reports, attend and present at weekly Events Meeting

• Supervise all front of house operations during events, ensuring that staff effectively address audience, client, and venue needs. Oversee crowd management, ticketing, late seating, and ADA accommodations, working closely with the the campus space reservations team, Public Safety, and event organizers.

• Complete event reports, including attendance counts, concession and merchandise sales, incident reports, and other post-event documentation including front of house cost tracking.

• Assess and recommend equipment purchases and repairs to enhance audience experience, ensuring that assistive listening devices, signage, communication tools, and other front of house equipment are in proper working order.

• Other duties as assigned

Staff Management :

• Lead the recruitment, hiring, training, supervision, and evaluation of front of house staff, including ushers and box office personnel to maintain a consistent roster of ushers with availability to cover all events

• Assist in the development of training programs that equip staff with essential customer service, emergency response, and audience management skills.

• Oversee usher scheduling using the Sling app to ensure proper even coverage.

• Administer front of house Payroll and meet biweekly deadlines

• Coordinate custodial service requests to maintain a clean and professional event environment.

Other duties as assigned

QUALIFICATIONS

Bachelor's degree and four years' related experience required.

PREFERRED QUALIFICATIONS

• Mustbeabletoworkinafast-pacedenvironmentwithmultiplestakeholders

• Fosteracollaborativeand harmoniousworkenvironmentwithstaff,colleagues,patrons,andclients

• Must be available to work nights and weekends in addition to administrative hours

• Strong understanding of exceptional customer service practices, with the ability to train and mentor staff in these principles.

• Confident and professional public speaking skills, with the ability to address large audiences and manage challenging situations with authority and composure.

• Ability to thrive in a fast-paced performing arts environment while managing multiple clients and deadlines simultaneously.

• Excellent written communication skills to draft reports, policies, procedures, agreements, training materials, and correspondence.

• Proficiency in relevant software applications, including spreadsheets, ticketing systems, workflow tracking, and data management tools.

• Flexibility to work evenings, weekends, and holidays as required

CUNY TITLE OVERVIEW

Administers performing arts center programs, as well as productions in other College venues throughout the year.

• Assists management in program planning and goal-setting

• Participates in building relationships between the center and external community and arts organizations

• Collaborates with College academic and administrative departments to assure successful programs

• Trains and supervise center staff

• Assists with routine administration such as booking, scheduling, and maintenance of systems and equipment

• Plans, prepares, and implements center-wide marketing plans

• Coordinates efforts with technical personnel on designing and building of productions

• Performs related duties as assigned. .

Job Title Name: Performing Arts Theatre Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$59,256 - $63,995

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing the job posting on any website other than CUNYFirst, please follow the instructions below:

1. Go to www.cuny.edu and click on “Employment”

2. Click “Search job listings”

3. Search by job Opening ID number 32964

4. Click on “more options to search for CUNY jobs”

5. Click on the “Apply Now” button and follow the instructions

Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.

CLOSING DATE

The review of resumes will begin on

The posting closes on

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32964

Location: John Jay College

Job Type: Full-Time