ABM Junior Analyst

Job Description

The Account Business Management Junior Analyst supports the End User Services (EUS) team by owning core operational functions and enhancing overall team efficiency. In this role, you will manage end user asset records, support procurement activities, ensure timely and compliant billing documentation, and assist with essential operational processes. You will oversee the full lifecycle of end user devices, contribute to contractual reporting, and drive continuous improvement through documentation and identifying opportunities for automation. This position also provides backup and overflow support across the team, helping maintain smooth and scalable operations.

Skills and Requirements

Primary Responsibilities: Hardware & Software Asset Management:

• Assist with maintaining end user asset data in ServiceNow throughout the full asset lifecycle, ensuring accurate records of quantities, locations, lifecycle status, warranty, network information, assignment, and billability. (Daily)
• Assist with returns of end user assets (computers and printers) to the warehouse, ensuring proper documentation and updating records for items requiring reassignment, refresh, repair, reimaging, disposal, or donation to the San Diego Futures Foundation. (Daily)
• Catalog management of new, modified or removed items in ServiceNow (Daily)
• Entry of software entitlements into ServiceNow (Daily)
• Contract management in ServiceNow (Daily)
• Software license reconciliation in ServiceNow (Daily)

Procurement & Fulfillment:

• Process ServiceNow tickets for catalog hardware and software requests, ensuring that procurement requisitions are generated to fulfill orders. (Daily)

• Issue procurement requisitions for non catalog items that support EUS delivery, including laptops, leased equipment, and resource units. (Daily) Financial & Billing Support

• Assist with producing recurring reports, ensuring completeness and compliance with contractual reporting requirements. (Monthly)

Team Support & Collaboration:

• Serve as an additional resource for team initiatives, assisting with major projects or providing support during peak workload periods. (On Demand)

• Provide backup coverage for team members during planned or unplanned absences. (On Demand) Documentation & Continuous Improvement

• Document current task procedures including inputs, process steps, tools used, and edge cases to develop comprehensive desktop operating procedures for owned responsibilities. (On Demand / Annually)

• Maintain updated documentation to ensure accuracy and usefulness for the team. (On Demand / Annually)

• Identify recurring patterns or commonalities across tasks that indicate potential automation opportunities and submit recommendations to senior team members and tower leadership. (On Demand) This person helps keep the operational/business side of Peraton's End User Services team running. They're responsible for keeping track of laptops, printers, software licenses, contracts, and other end-user IT assets in ServiceNow, processing requests for new equipment/software, helping with procurement, maintaining accurate records, and supporting monthly reporting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].