Client Support Admin

Job Title: Client Support Administrator

Job Description

The Client Support Administrator provides essential administrative support and delivers high-quality customer service to ensure smooth daily operations. This role schedules meetings, manages office logistics, and serves as a first point of contact for clients, while collaborating closely with internal teams. It is an excellent opportunity for someone who enjoys problem solving, working with people, and growing a long-term career in the insurance industry.

Responsibilities

• Schedule meetings and assist with calendar coordination for internal teams.

• Maintain accurate records, organize documentation, and prepare standard office materials.

• Manage daily mail, shipping activities, and office supply ordering.

• Support overall office logistics to ensure efficient and smooth daily operations.

• Assist clients with basic inquiries and direct them to the appropriate internal contact.

• Demonstrate a customer-first mindset and represent the organization with professionalism in all client interactions.

• Work closely with insurance agents, leadership, and support staff on day-to-day operational needs.

• Coordinate with management during periods of staff transition to support business continuity and consistent service delivery.

Essential Skills

• 1 to 2 years of administrative support or retail customer service experience.

• Strong administrative support skills, including scheduling, documentation, and office coordination.

• Proven customer service abilities with a focus on client satisfaction.

• Proficiency in Microsoft Office Suite.

• Excellent communication skills, both verbal and written.

• Strong organizational skills with attention to detail.

• Professional demeanor and strong customer-service instincts.

• Outgoing personality with a desire to solve problems and assist others.

Additional Skills & Qualifications

• Previous customer service or administrative experience preferred.

• Interest in long-term growth within the insurance industry, including potential licensing and account management responsibilities.

• Ability to collaborate effectively with cross-functional teams, including leadership and support staff.

• Motivation to grow within a dynamic, opportunity-rich environment.

Work Environment

The role operates in a professional office setting that emphasizes a collaborative culture often described as a 'work hard, play hard' environment. Team members support one another and focus on both strong performance and positive team dynamics. Standard office technology and tools, including the Microsoft Office Suite, are used daily to manage schedules, documentation, and client communication. The position requires a professional appearance and demeanor suitable for regular client and internal interactions.

Job Type & Location

This is a Contract to Hire position based out of Fairfax, VA.

Pay and Benefits

The pay range for this position is $21.00 - $26.44/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Fairfax, VA.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Fairfax,VA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.